Rivera Toyota - Service Center

Unable to get loaner car despite making appointment a week in advance. Quoted wrong time frame for service to be completed. Was told 2 hours on the phone then told 3 1/2 hours when I arrived week in advance. Quoted wrong time frame for service to be completed. Was told 2 hours on the phone then told 3 1/2 hours when I arrived More

Traded in my lease and the salesman went on vacation before my new lease came in. I was supposed to get a call for what I wanted on the lease, things like rain guards and a bed cover, prior to picking t before my new lease came in. I was supposed to get a call for what I wanted on the lease, things like rain guards and a bed cover, prior to picking the new one up. That didn’t happen. Vacations happen. Call me.. More

The service and communication were excellent!! Mike kept me informed of the progress over the phone- I appreciated that!! I appreciated that Tom, the manager, gave me a lift home when I told him I just mis me informed of the progress over the phone- I appreciated that!! I appreciated that Tom, the manager, gave me a lift home when I told him I just missed the shuttle-that's customer service!! I thank Erica for fitting me in over the phone-she was great!! However, I would appreciate a more welcoming attitude at the front desk--it always pays to greet long time customers with a smile and a friendly disposition!! More

I think it is ridiculous that you would ask a customer I think it is ridiculous that you would ask a customer to take the time to do this review and then require a minimum number of words in the review. I think it is ridiculous that you would ask a customer to take the time to do this review and then require a minimum number of words in the review. I had a nice short review for you but it didn't meet the minimum More

Easy drop off to service in the morning and love the use of the shuttle to bring me to work. Once my car was ready they called me right away. Excellent service & sales department! of the shuttle to bring me to work. Once my car was ready they called me right away. Excellent service & sales department! More

Superb customer service.Professional, Superb customer service. Professional, courteous,knowledgeable. Most informative with all questions. Gave advice regarding necessary service for th Superb customer service. Professional, courteous,knowledgeable. Most informative with all questions. Gave advice regarding necessary service for the future. My car’s service was completed at the estimated time. More

The service has been nice. The staff is very friendly and knowledgeable.scheduling a service is easy, quality is very high. We are happy with them. knowledgeable.scheduling a service is easy, quality is very high. We are happy with them. More

The repair shop employees were very professional and helpful. Definitely recommend for service and repair of your Toyota vehicle. I will have my vehicle serviced there again. helpful. Definitely recommend for service and repair of your Toyota vehicle. I will have my vehicle serviced there again. More

Vilma is personable and kept us informed while we waited for our car. She conferred with us re the services needed at this time and going forward for our car. She conferred with us re the services needed at this time and going forward More

they were extremely helpful and since I was very very busy they picked up car and returned it without me doing anything - You can't get any better than that busy they picked up car and returned it without me doing anything - You can't get any better than that More