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Rizza Cadillac Buick GMC

Tinley Park, IL

4.5
3,703 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,703 reviews

March 29, 2023

Joe was amazing, knowledgeable, and convincing. .very good salesperson, the experience was short and sweet, even though I had to ask for water lol, he was focus on getting me out with a brand new ca More

by vickiecarney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
Mar 30, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to share your feedback regarding your experience at Rizza Cadillac Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 28, 2023

Will not return to service dept. all my vehicle need ed was a battery. It went in on Thursday night and I didn’t get it back until late Monday afternoon. Therefore, I had to pay an a More

by louisestalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Rizza Cadillac Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 28, 2023

The service was excellent they changed my oil they wash my car and they treated me great More

by kim932829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Rizza Cadillac Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rizza Cadillac Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 28, 2023

Had an appointment they were behind and did a half xxx job I would have rather paid regular price More

by j_larkin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Laas
Mar 30, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Apr 04, 2023 -

j_larkin25 responded

Give me a call 7082707975

March 27, 2023

I’ve been coming to this dealer since 2004 and John Howard always take great care and time love John I hope he never retire thanks. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Rizza Cadillac Buick GMC responded

Hi Sylvia and thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

Mark doesn't know much about cars, warranty and had difficult time navigating whether the vehicle had certified warranty or not, very unfamiliar how things work in general. I addition I have clearly co More

by ag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Hoover
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rizza Cadillac Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

John was very informative and very knowledgeable. This was my first visit and he made sure we were comfortable and knew what waiting options we had. The service was quick and the car wash was actuall More

by johnmartin1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Rizza Cadillac Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

I had a great experience purchasing and servicing my new CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. More

by Hammad8583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Sommerfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Rizza Cadillac Buick GMC responded

Hammad, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

Munir, Ken and Brian were all very courteous, explained any questions we may have had and made the buying process smooth. Thank you More

by JILLRRT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Munir N, Ken C.
Mar 28, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Munir, Ken, and Brian's efforts have made the difference in your vehicle-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

Efficient. Friendly. helpful know what they are doing do good work. Information on what else needs to be done. More

by gtschoen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan choi. Good person all around
Mar 28, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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