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Russ Darrow Toyota of West Bend
West Bend, WI
1,169 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,169 reviews
August 30, 2025
Ready @appointed time. Very tuned into my issues. Didn't just sweep them off. Sales person took the time to walk through delivery check list. Both seem to have my bes Very tuned into my issues. Didn't just sweep them off. Sales person took the time to walk through delivery check list. Both seem to have my best interests in mind. More
by J.R.
Verified Customer
August 29, 2025
Got scheduled in fast. Did my oil change but couldn’t rotate my tires because of nut issues. Jeremiah explained to me what the problem is. Did my oil change but couldn’t rotate my tires because of nut issues. Jeremiah explained to me what the problem is. More
by Momat2012
Employees Worked With
August 28, 2025
Pleasure to work with. Very clear communication. Great experience overall and would definitely recommend this dealership. Very clear communication. Great experience overall and would definitely recommend this dealership. More
by BRYAN.CLAYTONTHEBC
August 27, 2025
"AT LEAST 15 WORDS ABOUT THIS DEALERSHIP". On a serious note, they are friendly, fast service, professional, address all my needs, courtesy shuttle. On a serious note, they are friendly, fast service, professional, address all my needs, courtesy shuttle. More
by Kens713
Employees Worked With
August 25, 2025
It may not be just this dealership, but I find $189. 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a repeat customer. :( More
by KJKids
Employees Worked With
August 24, 2025
We were promised no hassle and that is exactly what we got. Communication was great. The car was perfect got. Communication was great. The car was perfect More
by muhing
August 23, 2025
Very professional and courteous service and timely. Also an itemized statement which is also explained. Also an itemized statement which is also explained. More
by CHARNMOLLY
August 22, 2025
Abigail was EXTREMELY easy to work with, she explained everything to me and I felt well taken care of and trusted my vehicle was as well. everything to me and I felt well taken care of and trusted my vehicle was as well. More
by doulaearhart
August 22, 2025
Everyone at Russ Darrow have been absolutely amazing. I would recommend this dealership to all my family and friends. I would recommend this dealership to all my family and friends. More
by mlfschumacher
August 22, 2025
He was nice and fixed the issue. I really liked the video he sent with what he did. I really liked the video he sent with what he did. More
by Nicole
Employees Worked With
