Russ Darrow Toyota of West Bend - Service Center

Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied. phone up,had paperwork in order.made sure I was satisfied. More

Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay. Above and beyond services. Excellent commications regarding the delay. More

They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard. More

My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to this dealership. More

They did a great job of diagnosing what was wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. More

Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt.. More

They are very friendly and accommodating. We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were d We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were done about 15 minutes from scheduled time. Bring from out of town, appreciated the hospitality. More

They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. efficiently. I used the taxi service and the gentleman was courteous. More

Ryan is nice. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him. He’s very helpful. It’s just too bad. He never recognizes me for the few times that I’ve dealt with him. More

I actually had Seth mostly and he was WONDERFUL I was stressed and he was respectful and helpful. I will return for any upcoming work in the future stressed and he was respectful and helpful. I will return for any upcoming work in the future More