Sam Pack's Five Star Ford Carrollton

An excellent buying experience!! I walked in with a year old car that I was upside down in and had no idea whether it was feasible to go back into an SUV or not. Mike and Eric bent ov I walked in with a year old car that I was upside down in and had no idea whether it was feasible to go back into an SUV or not. Mike and Eric bent over backwards to make it happen for me. This was the first time I had bought a car completely on my own and they made it a wonderful experience!! More

Pre Owned Truck Purchase We were searching for a pre owned truck for our son. Melanie was terrific. We wanted what everyone wants, a truck with low mileage, in great shape, We were searching for a pre owned truck for our son. Melanie was terrific. We wanted what everyone wants, a truck with low mileage, in great shape, and low cost. She paid attention to what we liked and didn't like as we looked at inventory. It took us 4 trips to the dealership to buy the truck, and during this process everyone at the dealership was upbeat, positive and patient. More

refreshing experience with professional people categories of experience: 1. knowledgeable of specific product and the technical aspects of why the car and eqipment provide such good value 2. qu categories of experience: 1. knowledgeable of specific product and the technical aspects of why the car and eqipment provide such good value 2. questions answered clearly and concisely and if not known then found the experienced technical/sales individual to explain 3. exemplified the culture of the sam pack organization 4. little "wasted motion" in walking through the various processes to reach closure in an economical timeframe 5. felt strong personal involvement 6. great to see and speak with mr pack thanks ken sowards More

"AMAZING CAR SERVICING AND BUYING PROCESS" I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, patient and professional. He went above and beyond to assist me with getting my car serviced while taking my current financial circumstances into consideration. Two days later I came back to have my Mustang appraised for possible trade in which is when I met Oleg. He also was very professional and polite. He took time to show me the used car inventory, and focused only on the cars that I expressed interest in and allowed me to make my own decision without being pressured. Justin was great as well! I was extremely impressed with the amount of time I spent at the dealership purchasing a vehilce on a Saturday! Good Job guys! More

OUTSTANDING SERVICE AND CAR SALESMAN Salesman CJ displayed a wonderful and grateful attitude during the purchase of my car. The finance depart that assisted with my loan were just out sta Salesman CJ displayed a wonderful and grateful attitude during the purchase of my car. The finance depart that assisted with my loan were just out standing, especially going in with a past of not so good salesman/finance assistant. I felt like I just stepped out of heaven..CJ you displayed wonderful service which made me feel very special. Thank you and to the wonderful finance Manager that worked with me. More

quick Thank you so much for taking care of us so quickly. Communication via email, helped speed up the entire process beforehand. In and out of the dealer Thank you so much for taking care of us so quickly. Communication via email, helped speed up the entire process beforehand. In and out of the dealership, pretty quickly More

the process is easy sercice and a great employees i called and he found away to get me a car he went out of is way to get one sercice and a great employees i called and he found away to get me a car he went out of is way to get one More

Chandler Center I leased a 2015 Ford Escape late Dec 2014 with Chandler Center. Usually I do extensive research before buying a car, but Chandler came so highly recom I leased a 2015 Ford Escape late Dec 2014 with Chandler Center. Usually I do extensive research before buying a car, but Chandler came so highly recommended that I went to see him. He is the epitome of "customer service" and made this experience joyful. Everyone at the dealership was so engaging and friendly. Definitely, would recommend SamPack Ford!!! More

Great car buying experience I had a great car buying experience at Sam Pack's. The car was listed at a fair price and the staff was great. My salesman, Oleg P, was knowledgabl I had a great car buying experience at Sam Pack's. The car was listed at a fair price and the staff was great. My salesman, Oleg P, was knowledgable about the car and provided good information to help me make an informed decision without the typical pressure sales tactics. Certainly the best car buying experience I've had with a major auto dealer. More

Worth the drive from Arkansas Reuben was great to work with and he got me in touch with Jose as a contact for questions while he had a few days off which was nice because I had que Reuben was great to work with and he got me in touch with Jose as a contact for questions while he had a few days off which was nice because I had questions.. lol...Reuben was knowledgable about the vehicle which is how it should be. I went to one lot where the sales associate didn't know they were putting the 2.7 ecoboost in the F-150!! lol That dont make you feel comfortable. When I came to drive the truck everyone was friendly and well dressed. The buying process was slow after the test drive but they were extremely busy, which is a good thing! Pretty pleased with everything... The detail of the truck after the sale could have been better, I had to peel off several stickers from the wheels and bumpers and clean some marker spots off rims. More