Sam Pack's Five Star Ford Carrollton

Excellent experience My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into buying a car. Melanie was very helpful and we found my car almost instantly. She got it all detailed and certified and ready to roll out within the hour. I'm very glad I chose this location. More

Overall experience was great and Melaine, outstanding. Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Financ Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Finance Manager Michael Pisarik. Clay Young best service advisor Ford Dealers could have. More

Return customer Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying exp Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying experience. More

Excellent Service. My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service from him and his assistant. Thank you. More

Easy Dealing with my Excellent Salesperson Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I wou Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I would not tolerate. He took all of that and was professional and friendly. I will be buying more cars from him. More

Amazing customer service, very helpful and memorable experie Everyone I met at five star had a very good attitude very polite friendly and professional and I enjoyed my overall experience and will be a continued Everyone I met at five star had a very good attitude very polite friendly and professional and I enjoyed my overall experience and will be a continued costumer for time to come. More

Ford Convert My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to Jared over the phone first, and agreed to buy the car from him after talking to other dealers in the area. He was the only one who sounded like he enjoyed his job over the phone. Jared greeted me immediately as I was walking out of my old car. He was knowledgeable, friendly and has a good sense of humor that made me feel comfortable as I test drove my car. Alexandra (Alex) was very enthusiastic, and explained all the options I could get with my car without being pushy. What impressed me the most was the financing department. I have been on other car buying adventures with other people, and financing always takes 30 minutes to an hour with the financing people trying to pressure you into warranty after warranty, or trying to convince you to lease. Justin showed a clear pricing break down, explained one warranty option that would benefit me the most, and I was out of there in 20 minutes with my new Ford Focus. My experience with this dealership was refreshingly simple and hassle free. More

First time car buyer When I entered the building I was greeted instantly with a manager, Dennis, who was very courteous and wanted nothing more than to make sure I was hap When I entered the building I was greeted instantly with a manager, Dennis, who was very courteous and wanted nothing more than to make sure I was happy and taken care of. He directed me to his top sales associate, Melanie, and I could not have been seated with anyone better. She was very nice and was able to answer any question or concern I had no problem. When we stepped outside to look at the vehicles Melanie picked out the perfect car that fit everything I could've asked for in a car. It's like she knew what I was thinking. This was the best possible experience I could've had at a dealership and I can very much see myself doing more business here. More

Highly Recommend this Dealer Network This is my 3rd car purchased from this dealer network in the last 15 or so years. They are always honest, up front and easy to deal with. Great auto b This is my 3rd car purchased from this dealer network in the last 15 or so years. They are always honest, up front and easy to deal with. Great auto buying experience! I found the car on Auto Trader and then followed up the search with their website then communicated with Melanie using their Online Chat system, We set up an in person appointment and the rest is history! Thanks Again! Larry More

Melanie Lucero adds value to Sam Pack Ford We visited Sam Pack Ford to "look" at the new 2015 Ford Pickup's, we wanted to read up close details on the new Ford truck so we asked for any brochu We visited Sam Pack Ford to "look" at the new 2015 Ford Pickup's, we wanted to read up close details on the new Ford truck so we asked for any brochures on hand, however, none were available. Melanie thought out of the box went on line and printed one off for us to review. Melanie has been very helpful from the on set and made our purchase experience better than we expected. Melanie adds value to this company by being honest, helpful and knowledgeable. Melanie should be recognized by management and rewarded for a job well done. Barbara B. More