
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Quick and easy. Good communication. Represented the vehicle accurately Didn’t rush your decisions Accommodated my time frame for pickup. Did not have any problems vehicle accurately Didn’t rush your decisions Accommodated my time frame for pickup. Did not have any problems More
Truck wasn’t cleaned properly. Tires look used. Expected me to come back because they didn’t do what they said they would. The white letters on the tires look like they have been scraped on a curb. I could me to come back because they didn’t do what they said they would. The white letters on the tires look like they have been scraped on a curb. I couldn’t look at it because it was raining so I didn’t have a test drive or a walk around so I didn’t notice. More
Smooth and Transparent Transaction Could not be more satisfied with the communication and overall experience. Terminated a lease car and bought a new 2020 Explorer with everything hand Could not be more satisfied with the communication and overall experience. Terminated a lease car and bought a new 2020 Explorer with everything handled either over the phone or online for the entire transaction. Car was delivered to my house and the lease car was picked up. Super-efficient process given that I never stepped foot in dealer. Only sorry I wasn’t able to meet RJ Rebolloso in person to thank him. Grateful to David Baldovin for his help completing the deal at my home. More
Phil was absolutely amazing. Never pushed me into something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and bei something I didn't want, worked hard to get me the deal I wanted, made it quick and painless. After a bad experience at another dealership and being pressured into something I didn't really need or want, I was nervous. But Phil proved to me that not all dealerships are the same. I am now a customer for life. I got the truck I wanted, payments where I needed and the best experience. Thank you for all your hard work, kindness and staying late to help me. You are greatly appreciated and well as everyone else. Finance was just as quick and helpful. Learned a few things I didn't know and actually enjoyed the process. Lol never laughed so much while signing papers. Jeremy was also great. Discussed some future plans I have on aftermarket items and even though I wasn't doing them that day, he discussed everything, took us to service and showed us around, showed me some things im looking at. Joked with my daughter. Again thank you all for restoring my faith in the car buying experience. More
I purchased a ford almost 4 years ago here and I came back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find back to them because of the great customer service!! David Baldovin helped me this time around and he was great! He worked with me to help me find my perfect vehicle and also saved me a lot money! I will definitely recommend him and the dealership to anyone looking to buy a vehicle! More
Friendly, Honest and Personable Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us Our experience was wonderful from beginning to end. Danny, David and Joseph were all extremely helpful and knowledgeable. Each individual provided us with plenty of information that helped us understand the entire process. No hidden items. They were each friendly and attentive to us. We never once felt rushed or like we were just another customer to them. The entire process felt very personable. It was the easiest car buying experience we've ever had. We look forward to returning to purchase my husbands dream truck through them as well. Thank you for the wonderful experience. More
Easiest car buying experience ever Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price Jarod was very knowledgeable of the Expedition. Answered detailed questions about the car. Never pushy and always informative. We agreed on the price quickly and we were finished with the buying experience in a very short time. Thanks Jarod and RJ! More
Jason Simboli had superb customer service. He went above & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. & beyond to make sure i got the perfect Expedition. Absolutely Amazing experience at Sam Pack Ford. More
Great dealing with Harold and five star ford. The buying experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience experience was headache free a smooth process. I would recommend Five Star Ford for a good buying experience More
I asked a manager that I knew worked at 5 Star Ford in Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to b Carrollton, Texas, for an extremely patient agent to work with, and he delivered! While waiting for a pre-owned truck that fit my 'Wish List' to be traded in, I had my agent & really nice managers check in with me on a relaxed yet regular basis to make sure I was still happy during the wait. Any odd questions where always answered even if they had to track down the answer. Then after my dream truck drove in the door... I found out it was just too WIDE for my comfort. Turns out the whole industry changed the standard width of the wheelbase several years ago. So I ended up switch down in truck size to their Ranger. I got just as great of service, and they were STILL willing to go the extra mile to make sure I got exactly what I wanted. The whole feel of the dealership is of competent & relaxed efficiency. They CAN and DO go the extra mile to make sure you are happy with the vehicle you select! I was absolutely floored at the extent & quality of their warranty plans. I highly recommend that EVERYONE look into their warranty plans too. They really want you to STILL LOVE your vehicle even after the warranties expire! The quality and variety options were unbelievable GREAT & will more than pay for itself over the life of the plan! More