Sam Pack's Five Star Ford Carrollton

My Mustang order, delivery, and sales process was smooth I ordered a new Mustang because none of the local dealers had what I wanted. Chris and Reuben ordered the Mustang with all the correct features. The I ordered a new Mustang because none of the local dealers had what I wanted. Chris and Reuben ordered the Mustang with all the correct features. They provided updates on the delivery and status. They clearly explained the order and purchase process. The sales price was competitive; maybe a little higher than buying something off the lot but I did not feel that I needed to dicker. Upon delivery the Mustang was clean, fueled up, and ready to go. I love that they did not put a bunch of dealership stickers all over the car; just a licence plate ring. Chris went over all the features of the digital dash and make sure that I understood how all the modes worked. More

Best Experience I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a I had the best car buying experience that I've ever had with these guys! Honest, straight forward, courteous, attentive and professional, are just a few of the many great qualities that come to mind when I think about my entire experience - top notch service all around from test driving to driving away in my new vehicle! Thank you, Bill and R. J.! More

Excellent Service The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we The team at Ford was very attentive & provided great service! Made sure we could find a deal that worked for our family! In a short amount of time we drove off the lot in our new car! More

Great customer service, great overall experience! We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our pr We had a great experience at Sam Pack's Ford in Carrollton - Trey and Jeff were fantastic! They listened to our needs for our family as well as our price point and made it work! We couldn't have asked for better service and will definitely be back for any future vehicle needs. More

Easiest Truck Buying Experience Ever! Many thanks to Lane Alexander and Joseph Walker for being such professional young men in their prospective roles in the sales and technical end of the Many thanks to Lane Alexander and Joseph Walker for being such professional young men in their prospective roles in the sales and technical end of the auto business and who make such a great team, which made our truck buying such an excellent experience and smooth and enjoyable, after my husband and I having to go through such a bad experience the previous weekend at Elliott Ford in Mount Pleasant, TX. What a nightmare! Thanks to Justin for working with us on our trade-in and for his role as Sales Manager, and thanks to Carlos who got us through our financing smoothly. Our whole buying experience was definitely worth the long trip from our home at Cedar Creek Lake in Seven Points, TX. NOTE: We chose not to have our new F-150 Lariat washed again on the day we picked it up, because it was misting rain. But, we were a little concerned that the person(s) who did the window tinting for the dealership did not clean up the water marks and/or drips, fingerprints and footprints off the inside of the truck on the dash and wipe down the inside of the doors, windows and front windshield. Just wanted to point this out! More

very pleasant The dealership as a whole was easy to deal with throughout my buying experience. My salesman, Jeff, was very knowledgeable and informative with all t The dealership as a whole was easy to deal with throughout my buying experience. My salesman, Jeff, was very knowledgeable and informative with all the questions asked of him. Sam pack has always been my “go to” dealership. Again Jeff was patient and accommodating as with any large purchase it can be trying, but his professionalism and knowledge of his product made my purchase a pleasant experience... Hats off to RJ and the rest of the Sam Pack crew........job well done... thank you!!!!! More

Excellent people to work with. Melanie Lucero was so wonderful and friendly. She went above and beyond to help make me feel comfortable about this deal. She is very professional and Melanie Lucero was so wonderful and friendly. She went above and beyond to help make me feel comfortable about this deal. She is very professional and proficient. More

Best Car Buying Experience I dealt with many dealerships in my years and this by far is the Best. Thank you to Justin and Lane for making it easy and comfortable I dealt with many dealerships in my years and this by far is the Best. Thank you to Justin and Lane for making it easy and comfortable More

Great car buying experience I've purchased my last 5 vehicles from Mike May and his team, and it's been a great buying experience very time. We've bought 3 Fords, 1 Nissan and 1 I've purchased my last 5 vehicles from Mike May and his team, and it's been a great buying experience very time. We've bought 3 Fords, 1 Nissan and 1 Mazda from them, and each car/truck has met or exceeded our expectations. No hassles, fair pricing and honest dealing. Can't ask for more than that. More

Such a great experience When I realized it was time to get a new car, I was, of course, nervous. Typically making a large purchase such as a vehicle, there is not only stress When I realized it was time to get a new car, I was, of course, nervous. Typically making a large purchase such as a vehicle, there is not only stress and nervousness, but a great amount of uncertainty. My experience at this dealership was the exact opposite. Immediately entering the building, I felt at home! Everyone in the building seemed like family and treated customers as such! There was never any pressure when it came to picking a vehicle and I always felt like I could "walk away" if I wasn't comfortable with any purchase. Everyone here made sure that I got the car that was perfect for me. Jeff "Flash" toured the lot with me finding exactly what I needed. Mo and Carlos did a wonderful job helping me finance and tie everything up. Start to finish it was a great experience. Definitely would recommend this place to anyone and everyone! More