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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,675 reviews

May 13, 2018

Very pleasant experience Jeff (aka Flash) made my buying experience so enjoyable. If I could give him 10 stars I would. He was very knowledgable about the cars and was a joy t More

by MollyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Walker, Jeff (Flash) Flaishans
May 13, 2018 -

Sam Pack's Five Star Ford Carrollton responded

MollyM, Ten-star service is what you deserve for being our customer. Thanks for choosing Five Star Ford Carrollton as you auto dealer. Congratulations on your new Ford and give us a call any time at 972-242-6415 if we can help you understand the technology in your new car. Take Care, RJ Rebolloso, GSM

May 13, 2018

Good buying experience Drove from Tulsa to Dallas to look at a GTI SE Performance Pack, had a good experience. The only hangup was when I was ushered into the finance office More

by TracyML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 14, 2018 -

Sam Pack's Five Star Ford Carrollton responded

TracyML, Thank you so much for traveling to Five Star Ford Carrollton to shop for your new vehicle. Your feedback is appreciated and we value your business. If we can help in any way, please give us a call at 972-242-6415. Take Care, RJ Rebolloso, GSM

May 12, 2018

Mustang purchase Michael has been very helpful. From our initial phone call to arranging times to meet. He is fun and personable. He answered all of our questions and More

by mdeyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
May 13, 2018 -

Sam Pack's Five Star Ford Carrollton responded

mdeyoung, If you have additional questions please give Michael or me a call at 972-242-6415. We are here long after the sale to assist you. Thanks for shopping at Five Star Ford Carrollton. Take care, RJ Rebolloso, GSM

May 09, 2018

Another flawless transaction Melanie worked very hard to find the particular truck I was looking for and made it happen. Was able to do most things by text email and a quick phon More

by Rob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero
May 10, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Rob, We hope you know how much we appreciate your trust and loyalty to Five Star Ford Carrollton. If Melanie, Dennis or myself can help in any way before your next visit, please let us know at 972-242-6415. We love having you as our customer. Thanks, RJ Rebolloso, GSM.

May 04, 2018

Simple and Easy. First, I had been shopping for an F-250 for a month +. Nothing felt right at the other dealerships I visit. A friend recommended I visit Five Star F More

by saramo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero
May 05, 2018 -

Sam Pack's Five Star Ford Carrollton responded

saramo, Thank you for shopping at Five Star Ford Carrollton on your friend's recommendation. It would be our pleasure to help you shop for your daughter when the time is right. In the meantime, please let us know if you have any questions about your F-250 at 972-242-6415. Thanks again, RJ Rebolloso, GSM

May 03, 2018

Very rewarding experience with knowledgeable staff. The staff was so professional and patient with me as I researched the best choice to fit my future needs. They were knowledgeable and were so helpful More

by psteed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald, Grant Wahlquist
May 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

psteed, What a pleasure to add you to our Ford Family. Thank you for your kind words and feedback. Please call us any time with your questions at 972-242-6415. Take care, RJ Rebolloso, GSM.

May 02, 2018

very pleased Just acquired new 2018 F150 from 5 star ford in Carrollton and very pleased, they did a really good job...from Grant in sales to Justin in finance and More

by cookstouch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
May 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Pete, We are happy to be your auto dealer and grateful for your review. Please let us know if you have any further questions about your 2018 F-150 at 972-242-6415. It is great to hear we are almost perfect! Thanks, RJ Rebolloso, Sales Manager

May 01, 2018

Great repeat Experience We've purchased 3 vehicles from Micahel Krantz. He always strives to make the experience as painless as possible. He always goes out of his way. Justi More

by DavidP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Walker, Michael Krantz
May 01, 2018 -

Sam Pack's Five Star Ford Carrollton responded

DavidP, What an honor to have your complete business at Five Star Ford Carrollton. Your loyalty to all of us means a lot. Thank you for making us your auto dealer and please call us any time at 972-242-6415 with your questions or concerns. Take Care, RJ Rebolloso, GSM.

May 01, 2018

A dealership that is a cut above This is my second vehicle that I have purchased from Sam Pack Ford and their dealership is impressive in both friendly service and knowledge of their More

by gbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Dandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
May 02, 2018 -

Sam Pack's Five Star Ford Carrollton responded

gbuck, Thank you for your loyalty to the Sam Pack's Five Star Ford Carrollton dealership. We love hearing we earned your business a second time and hope to continue the relationship for years to come. We are thankful you have made us your auto dealer. Take Care, RJ Rebolloso, GSM 972-242-6415

April 29, 2018

Best Customer service Great experience,best customer service,great sales man,definitely buying another car there the best place to go when your looking for a new car. More

by Gabrielasaan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otilio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations Gabrielasaan on the purchase of your new Ford. We would love to have you back at Five Star Ford Carrollton for any of your automotive needs. Please give us a call at 972-242-6415, we are always here to answer any additional questions you have about your new vehicle. Thanks for shopping with us, RJ Rebolloso, GSM

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