Sam Pack's Five Star Ford Carrollton

Excellent customer service I went in to Sam Pack 5 Star Ford in Carrollton to trade in an existing Ford Escape for a Fusion Hybrid. My best friend recommended Danny to me, so I I went in to Sam Pack 5 Star Ford in Carrollton to trade in an existing Ford Escape for a Fusion Hybrid. My best friend recommended Danny to me, so I called to schedule an appointment. Danny was more than kind over the phone, and explained his day was already committed to existing appointments. Despite his already packed schedule, he walked the lot to see if a car that fit my needs was available. He found such a car, and promptly called me back to schedule an appointment with his colleague Grant. Grant was equally considerate and respectful throughout the buying process. He listened to my needs and did his best to make sure my entire wish list was filled, including the payment amount that fit comfortably into my budget. I am very happy with the service and with my new car! More

Great Experience- quick, easy, painless Jeff Flaishans and Reuben Krauss, his manager, were great to work with. I shared my expectations and need for ease of process and let them know I tot Jeff Flaishans and Reuben Krauss, his manager, were great to work with. I shared my expectations and need for ease of process and let them know I totally understood if we couldn't make a deal happen. They said no worries, give me 24 hours and I'll get back to you with some options. That they did! I got a great price that fell within my expectations on a 2017 STX, but I forgot my wife's expectations. Told them she wanted the 6th seat and they said they promised me what they promised and found me an option (XLT) for the same cost to give my wife what she wanted and I didn't have to give up anything between the 2 trucks. Ended up getting the STX and beyond pleased. Quick financing through the website and they delivered it to my door. Not sure if that is their SOP for delivery, but I couldn't get there. Like I said, they made it beyond easy, drove my old truck back to the dealer and the deal was done. All of this took up about a total of 2 hours or less of my life and we did 99% via phone. This is my second experience with this dealer. I will say the first one was decent, but Jeff and Reuben were tops and the real reason I stayed in another Ford. They took the dealership from a 4 star to a 5 for me. More

Quick and easy process. Jess did all my paperwork for me as I was sitting at her desk. Which made the process of buying a new truck easy. I got a great price on my truck. I a Jess did all my paperwork for me as I was sitting at her desk. Which made the process of buying a new truck easy. I got a great price on my truck. I also want to say that the restroom were very clean. The dealership had plenty of fresh brewed coffee. My whole experience at the dealership was great. Thanks Jess for all your hard work More

Very Satisfied I came into the process with a very specific vehicle in mind. Mike went out and found 2. He worked fast and thoroughly. He got me a fair price too. I came into the process with a very specific vehicle in mind. Mike went out and found 2. He worked fast and thoroughly. He got me a fair price too. More

Great overall experience Very friendly and helpful dealership. Light touch and easy, efficiency and fast finance process. I was finished with finance faster than any previous Very friendly and helpful dealership. Light touch and easy, efficiency and fast finance process. I was finished with finance faster than any previous experience at a dealership. Great experience. More

New car purchase Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start t Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start to finidh More

Top notch customer service. Melanie made my car buying experience a pleasure. Won't be going anywhere else. Will be referring her to all my friends and family. Thanks again, Mela Melanie made my car buying experience a pleasure. Won't be going anywhere else. Will be referring her to all my friends and family. Thanks again, Melanie!! More

Great customer service experience!!! Just got a new vehicle after many, many years and found someone that helped me throughout a difficult decision. This guy was very patient, not push Just got a new vehicle after many, many years and found someone that helped me throughout a difficult decision. This guy was very patient, not pushy at all and made me feel like a valued customer. The transaction went pretty smooth with no pressure. Jared remained professional, friendly, knowledgeable, and courteous. He makes you feel like you are part of their team. No matter how many times I asked the same questions, Jared answered them very professional. Anything I bring up to his attention, this guy is on the top of it. I want to thank Jared Wingard for taking the time to assist me during my purchase. Overall Jared has been one of the most professional sales consultants I have ever met. I would recommend Jared to anyone who wants to purchase a new vehicle. Thank you Jared for a job well done! You are the BEST!!! More

Sam Pack's One Star Ford I purchased a new 2017 Ford Edge from Sam Pack's Five Star Ford in Carrollton recently. While I got a car in the end, the sales process was filled wit I purchased a new 2017 Ford Edge from Sam Pack's Five Star Ford in Carrollton recently. While I got a car in the end, the sales process was filled with dishonesty throughout. Originally, I contacted Sam Pack's Five Star Ford because they had the exact vehicle I wanted. I negotiated a price on a specific VIN number and then came in to drive and purchase the car. When I got to the dealership, I immediately noticed that the vehicle presented to me was not the VIN I had inquired about. When I let the sales person know this after the test drive, he appeared flabbergasted that he could not bait and switch me. I then demanded the vehicle with the matching VIN, they came back to me and said that Mrs. Pack was driving it and it was not available for sale (yes, Mrs. Pack, the wife of the owner). Any dealership I've ever dealt with would have had the car at the dealership, in the detail bay, within the hour. After going back and forth a bit, I left the dealership only to find out that when I submitted my credit application, they had authorized THREE separate banks to pull my credit when I had only authorized them to allow Ford Motor Credit to pull the credit because the deal (and price) had previously been contingent upon financing with only with FMC (so why would you try other banks?). In the end, I purchased a different Ford Edge model than the one I had already decided on and I purchased it from Sam Pack's Five Star Ford only because I couldn't tolerate any further credit pulls on my credit and thus they forced me into buying a vehicle from them, at a higher price than I wanted. Just after delivery of the vehicle, I noticed a sheet metal "popping" sound coming from the passenger door. Upon further investigation, the door was missing a nut that attached the door to the door hinge (quality work!). While this was not a difficult fix, when I called in to Sam Pack's Five Star Ford to have the issue resolved, I was told that it would be "a couple of hours" if I came in to get the nut put on the (brand new) car I had just purchased from them. Disgusted, I hung up and drove to my local Ford dealer who had not been involved in the transaction. There, the service manager made sure to get a nut and put it on the car himself and the entire process took 5 minutes and they hadn't even sold me the car! In summary: Sam Pack's One Star Ford. More

great to work with. great people to work with. no pressure. Went out of way to help me. Got the best deal ever I would recommend them to anyone. great people to work with. no pressure. Went out of way to help me. Got the best deal ever I would recommend them to anyone. More