Back

Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,675 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Contact Dealership

1635 S Interstate 35E

Carrollton, TX

75006

Directions

By Type

Showing 1,675 reviews

December 10, 2017

Excellent customer service I went in to Sam Pack 5 Star Ford in Carrollton to trade in an existing Ford Escape for a Fusion Hybrid. My best friend recommended Danny to me, so I More

by Tgeorge7475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
Dec 11, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Tgeorge7475, how awesome to hear you accepted your friend's referral to shop at Five Star Ford Carrollton and that you felt comfortable with Grant along with Danny's supervision. Congratulations on your new Ford and please let us know when we will see you again. Enjoy, RJ Rebolloso, GSM. 972-242-6415

December 08, 2017

Great Experience- quick, easy, painless Jeff Flaishans and Reuben Krauss, his manager, were great to work with. I shared my expectations and need for ease of process and let them know I tot More

by mts123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Flash) Flaishans
Dec 09, 2017 -

Sam Pack's Five Star Ford Carrollton responded

mts123, thank you for your wonderful response to the quality of service Jeff and Reuben had a chance to provide! Our team is dedicated to providing top-quality service, and we're so happy to hear that your second experience reflected it. Happy travels, Trey Russell, GM 972-242-6415

December 06, 2017

Quick and easy process. Jess did all my paperwork for me as I was sitting at her desk. Which made the process of buying a new truck easy. I got a great price on my truck. I a More

by Tellasfx4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We appreciate your comments regarding the service provided by Jess Smith and will certainly pass them along to her. You are a valued customer at Sam Pack's Five Star Ford Carrollton. Please call us anytime with any vehicle needs you may have. Congratulations on your new truck and thanks for shopping with us, Trey Russell, GM, 972-242-6415.

December 05, 2017

Very Satisfied I came into the process with a very specific vehicle in mind. Mike went out and found 2. He worked fast and thoroughly. He got me a fair price too. More

by Lee123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Dec 05, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Lee. Your time and your vehicle are valued at Sam Pack's Five Star Ford Carrollton. Please call us anytime regarding any car care issues you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

December 05, 2017

Great overall experience Very friendly and helpful dealership. Light touch and easy, efficiency and fast finance process. I was finished with finance faster than any previous More

by Best_driver
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero
Dec 05, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We value your time and your vehicle at Sam Pack's Five Star Ford Carrollton. Please call on us anytime with any car care needs or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

December 04, 2017

New car purchase Melanie is a pleasure to work with! I have purchased multiple vehicles with Melanie. She always has my best intrest in mind. Great experience start t More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, David Barragan
Dec 05, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback Rob. We are fortunate to have Melanie at Five Star Ford Carrollton and will certainly share your comments with her. You are a valuable customer to us, please call anytime with any car care needs you have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.

December 01, 2017

Top notch customer service. Melanie made my car buying experience a pleasure. Won't be going anywhere else. Will be referring her to all my friends and family. Thanks again, Mela More

by Jerecan83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero
Dec 01, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Jerecan83, we love hearing that Melanie Lucero was a great help in the search of your pre-owned car. Your taking the time to share your experience at Sam Pack's Five Star Ford Carrollton is appreciated. Thank you for shopping at our dealership, RJ Rebolloso, GSM. 972-242-6415

December 01, 2017

Great customer service experience!!! Just got a new vehicle after many, many years and found someone that helped me throughout a difficult decision. This guy was very patient, not push More

by DAQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2017 -

Sam Pack's Five Star Ford Carrollton responded

DAQ, it is great to read you felt comfortable with the help of Jared Wingard while shopping for your new Ford. Your recognition for Jared and Sam Pack's Five Star Ford Carrollton is truly appreciated. Thank you for business and recommendations, RJ Rebolloso, GSM. 972-242-6415

November 30, 2017

Sam Pack's One Star Ford I purchased a new 2017 Ford Edge from Sam Pack's Five Star Ford in Carrollton recently. While I got a car in the end, the sales process was filled wit More

by SEAN GALLAGHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trey Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Mr. Gallagher, Trey Russell has been trying to reach out. When you get a moment, please return his call at 972-242-6415. Your satisfaction in very important to us.

November 28, 2017

great to work with. great people to work with. no pressure. Went out of way to help me. Got the best deal ever I would recommend them to anyone. More

by gooddealguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Flash) Flaishans
Nov 28, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your new vehicle and thanks for your positive feedback. We value your time and your business at Sam Pack's Five Star Ford Carrollton. Please call on us anytime with any vehicle care needs you may have. Thank you, Trey Russell, GM, 972-242-6415.

...
88
...