Sam Pack's Five Star Ford Carrollton - Service Center

I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More

Clay Young is a very professional and kind person, he is always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar always willing to help me in the service of my mustang, since I bought it here in Carrollton, he has helped me. sincerely Oscar More

This started a few days before Feb 18, 2021. My car was repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked m repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked my car up from my house but after they completed the repairs and I paid the deductible for my warranty they were waiting for me to pick up my car. I had to remind Vincent that they needed to bring my car to my home and I needed it by Feb 24th for my 8 am covid shot appointment. Needless to say I received my car late the morning of my appointment which made me over 2 hours late arriving to the Texas Motor Speedway. Once my car was returned I got in it to drive to TMS and all the lights were on ON my dashboard. WHY WOULD A DRIVER RETURN A CAR WITH ALL THE LIGHTS ON. The driver didn't have enough sense to contact Vincent when leaving to say hey the lights are on should I bring it back to the shop. But no he drove it to my house and thank heavens the car didn't die on me. So my car was returned for the second time they gave me a loaner car which I reluctantly had to go get. I unexpectedly had to leave town for a family emergency and contacted by Vincent that my warranty wouldn't cover the work. He ran the invoice through the 5 Star Ford system that indicated it was not covered. I contacted the Ford extended warranty and laughing said you mean I'm paying for the Premium Warranty and it doesn't cover these repairs? The warranty guy checked the system and said no one other than myself had called about the warranty on my car. Because I called the warranty department to tell them the issue before taking it in. Vincent said he wasn't aware he needed to call them directly for getting the invoice approved for payment. I was very nice to have a neighbor let Five Star Ford in my garage after they completed the service to get their loaner car and drive my car into my garage. Now after returning home weeks later my car makes noise as I try to put it in any gear. AND sounds even worst. Every time my car is returned it is worst than when I took it in. So at this point I have paid 2 DEDUCTIBLES TO HAVE MY CAR SERVICE. How can they return a car again with MORE problems than it had originally. They definitely have issues with the service department and Travis the service supervisor is worthless in getting things straight. While out of town I was to pay my deductible but was charged over $1100 to my credit card and not the deductible I was required to pay. I called my credit card and had them reversed that charge and then 2 days later Five Star Ford accounting folks charged my card again. I instructed Travis Doyle not to contact me until he got the situation under control. So now I'm trying to find out how to get my car repaired their while I really want to take it to Park Cities Ford but it further away and I need Five Star Ford to fix all the issues they have caused to my car without me paying ANYTHING ADDITIONAL. More

Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the deale and I have to give him a 5 all around! High energy, straight forward, always feel like he has my best interest at heart. Thorough work at the dealership, done on time, first time. I have bought 4 Fords from this dealership over the last 20 years, always been cared for my Clay. I tell stories about his service and style when i teach others. More

Drew Crysdale - what a man! fantastic customer service going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars for Drew !! Actually if I can I will go with 10 stars for Drew Crysdale. More

Vince was amazing - showed exemplary customer service! I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs sinc I was in town from Houston and had an issue with my 2016 Ford F150. I took it to Vince thinking my extended warranty would cover the repair costs since we are in 2020. When my extended warranty didn't (not surprising), rather than simply charging me for the repairs, Vince went out of his way to research the actual dates that the factory warranty took effect on my truck and it turned out to be covered by the Ford factory warranty; thus saving me lots of money! He could have taken the simple route and charged me, but Vince displayed professional courtesy and did what was best for me, the customer. I make several trips up to the Dallas area and it is nice to know I have someone trustworthy that will look out for my best interest to take my truck to if I have to. Thanks again, Vince! More

I had Garrett Tidman as my service advisor and Anthony as my mechanic definitely an awesome place to go to get work done on ford cars. my mechanic definitely an awesome place to go to get work done on ford cars. More

Rough finish on the Paint FIXED! I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I com I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I come back on Monday and they would detail the vehicle. Was I glad I accepted that offer. I do not think a bird dropping would stick to this finish now. The finish is amazing. Very smooth and the interior is spotless. I had weather guards mats that had already taking a beating and they look like new now. This team and Sam Pack Ford goes out of their way to insure you are satisfied before, during and especially after the sale. They do not forget about you after the sales. More

Kenneth Faircloth Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy but after speaking to him at his eye appointment he followed through and helped me to get the tow refunded to me, my car had a recall part which stranded me on the road. So your employee went above and beyond to help me that to me that helped secure me as a customer for my next vehicle purchase. We have purchased a truck from you in the past so my Fusion will be my next trade in with you guys!! More