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Sam Pack's Five Star Ford Carrollton - Service Center
Carrollton, TX
63 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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63 Reviews of Sam Pack's Five Star Ford Carrollton - Service Center
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December 02, 2015
Buyer Beware Frustrating experience. Bought Fiesta there w/ major problems & no one will help. Seems that everyone there & @ Ford just wants to pass the buck. Neve Frustrating experience. Bought Fiesta there w/ major problems & no one will help. Seems that everyone there & @ Ford just wants to pass the buck. Never again. More
by Frustrated and forgotten
Employees Worked With
Other Employees :
Kevin has been very helpful. I believe the problem is above him.
Helpful November 03, 2015
Great Second Time Buyer Experience Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie recognized us and even though she was busy with a customer Carl immediately was out to welcome us. We had leased a Ford Edge in 2013 from Melanie and had also talked with Carl on several occasions. There was no pressure to buy and since the Fusion lease was coming up soon we were appraised of what our options were. The lease of our 2016 Ford Escape went smoothly and Melanie, Carl, Kirk, and Justin were all a pleasure to work with. We will definitely work with Melanie and Carl when the lease is up on the Ford Edge!! More
by 2016 Ford Escape Review
Employees Worked With
Other Employees :
Melanie Lucero, Kirk Pack, Carl Teachout
October 31, 2015
As always, exceptional service and customer care! My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer of Sam Pack's dealership in Carrollton. I would, and do, recommend them to everyone when the subject is auto related. More
by D+B=2015
Employees Worked With
October 28, 2015
I keep coming to SP ford because of Garrett! I have been a customer since 1999 at SP Ford. My entire family has gone to SP Ford. I recommend them because of the service that I get there, especial I have been a customer since 1999 at SP Ford. My entire family has gone to SP Ford. I recommend them because of the service that I get there, especially from Garrett Tidman. He is very knowledgeable and always great to work with. He is always understanding and friendly and explains everything. He is a great asset to SP ford. More
by j rodriguez
Employees Worked With
October 27, 2015
Outstanding Service I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned t I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned to head back the next morning. I called around to 3 other Ford dealerships and explained my situation only to be told that they were too busy. All I was looking for was someone to "plug" the truck in and let me know what the issue was so that I could get back to San Antonio to get it fixed without breaking down. When I called Sam Pack I could tell that they were busy, but Vincent said that he could squeeze me in at 1:30 that afternoon and take a look. After being there an hour not only had they identified the problem, but they had already fixed it as well! I greatly appreciate Vincent taking the time to listen to me and going above and beyond. More
by BMorris
Employees Worked With
October 24, 2015
Don't worry about the service, it's gonna' be a 10. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. No need to change. More
by mcafee
Employees Worked With
October 21, 2015
The Extra Mile I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to se I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to see if the mechanic could trace the rim on the cardboard the rim came in so I could cut out and use to cover my rims when I polish tires to keep the spray from getting on rims. He did, and the repair guy even put a metal handle on it! Outstanding going the extra mile to satisfy a customer. More
by Ed D
Employees Worked With
October 14, 2015
Electrical problem 2013 F150 Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great no Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great now! More
by LarryP
Employees Worked With
July 07, 2015
Repairs taking too long and can't get a straight answer According to the insurance estimate, it should have taken two weeks to repair the damage to my car from a minor accident. It has now been SIX weeks. According to the insurance estimate, it should have taken two weeks to repair the damage to my car from a minor accident. It has now been SIX weeks. Every time I ask why it is taking so long and when will the car be ready, I am told that they are waiting on parts. According to the phone conversation with the collision center this morning, the car has been sitting in the service department for two weeks waiting on parts for them to do the alignment and they still don't know when the car is going to be ready. Nobody there seems to be at all concerned about getting my car fixed and getting it back to me. I am not making payments on a car just so it can sit in the repair shop. UPDATE: I received a response to contact the General Manager. I spoke to him and he said he would look into this and get back with me, which he never did. I spoke to the Service Director yesterday and was told the car was finished and that they would go over it first thing this morning and get it cleaned up and ready for us to pick up. I was also told that someone would call me in the morning to let me know what time it would be ready. Just got a a call at 3:00 in the afternoon that they just found more work that needs to be done on it and it will be another day before the care is ready. More
by morgansw
June 19, 2015
You can't beat outstanding service My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. S My wife and I have purchased 8 vehicles from Sam's 5 Star Ford in the past 15 years. There's not a better place in the Metroplex to purchase from. Start to finish and even past that, 5 Star's employees have been outstanding!! Clay Young has been our service advisor for the past 10 years approx., and there is no one better! He gets our cars in and out and makes sure we are taken care of from the minute we drive up until we drive away with the situation taken care of. Thank you Sam's 5 Star for having employees like him to work with. Danny Forsee has been our car guy forever and a day too!! More
by tbonez52
