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Sapaugh GM Country

Herculaneum, MO

4.8
2,258 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,258 reviews

December 16, 2020

Took 2 hours to get a tire fixed on new vehicle purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long More

by stephaniebyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John McCarthy
Dec 17, 2020 -

Sapaugh GM Country responded

I am sorry ! Thank you for your feedback. We strive as a company to be perfect in all of our interactions, but there are always instances when perceptions are not aligned. The entire Sapaugh Team wishes You and Yours a Very Merry Christmas and a Happy New Year ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 16, 2020

We went to Sapaugh with a car and a price in mind. They found us what we wanted and in our price range. I would recommend them to anyone. More

by curtheberlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Dec 17, 2020 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and kind words about your experience ! The entire Sapaugh Team wishes You and Yours a Very Merry Christmas and a Happy New Year ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 15, 2020

Outstanding customer service!! The easiest and most pleasant car purchasing experience we’ve ever had. Kirk and his team are the best!! Thanks so much! More

by fivewebers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Linderer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Beye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Sapaugh GM Country responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Kirk and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 06, 2020

Dave "Fish" Fisher was great to deal with. He had the Jeep we were interested up at the front ready for us on arrival. Everyone there was very nice to work with. More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Sapaugh GM Country responded

Hello Travis, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Dave was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 05, 2020

This the 3rd vehicle I have purchased from Karla Talbert. The last 2 at Sapaugh . She is an excellent salesperson and makes sure the test driving and the buying process is smooth , quick and easy. She goes t More

by twpictureguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Dec 07, 2020 -

Sapaugh GM Country responded

Thank you for leaving us this great review. We are very happy to hear that Karla could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 04, 2020

I totaled my car and had to have a new one. I previously bought my other vehicle there and used the body shop as well. More

by beckhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Stanfill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vanover
Dec 04, 2020 -

Sapaugh GM Country responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 04, 2020

Al was super friendly and displayed a lot of patience with our decision making. I’m happy with our overall experience and would recommend this dealership. More

by KATTMAKK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Beye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Sapaugh GM Country responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 03, 2020

I am so glad that I got my vehicle there Carla was great from start to finish. I recommend them to family and friends. All More

by sassy_43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Sapaugh GM Country responded

Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Carla was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 03, 2020

Wasn't pressured into buying and I like that! Gregg Jones was very understanding of my needs and wants in a vehicle and worked with me to find the right vehicle at a decent price. John McCarthy also ma More

by Jhogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Dec 04, 2020 -

Sapaugh GM Country responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Gregg and John. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 02, 2020

I did not know much about Sapaugh until a friend referred me to them. It was a wonderful thing and since day one, they have treated me like family. They have bent over backwards through the whole process o More

by mgaertner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Rosener
Dec 03, 2020 -

Sapaugh GM Country responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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