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Sapaugh GM Country

Herculaneum, MO

4.8
2,305 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,305 reviews

December 26, 2020

Service was fantastic. Kevin, our salesman was very helpful, knowledgeable, and friendly. Same goes for Mike in the Finance dept. No high pressure. They made the entire experience, simple, quick, an More

by mommybutch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Stanfill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Dec 29, 2020 -

Sapaugh GM Country responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 26, 2020

Fron the first inquiry to the actual purchase everything went mooth. Very little waiting time in the lobby and very friendly people to work with. More

by lrdraper
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Vanover, Gabby Watkins
Dec 29, 2020 -

Sapaugh GM Country responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 26, 2020

Super friendly staff that was helpful but not pushy. Jim answered all our questions and concerns and even has texted me a couple of times since our purchase to make sure everything was going well and to let More

by rcsmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Dec 29, 2020 -

Sapaugh GM Country responded

Thank you for your great review! We're glad to have Jim on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 18, 2020

Great service would definitely recommend to friends and family. I got quick responses back they worked with me just great employee service and great vehicles overall. More

by sportyboy67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson
Dec 18, 2020 -

Sapaugh GM Country responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 17, 2020

My preferred dealership. Great service and people to deal with. I would recommend them to anyone who is looking for a good used or new car. More

by GlenS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Wilson
Dec 18, 2020 -

Sapaugh GM Country responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 17, 2020

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by stevethiltgen4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wilson, John McCarthy
Dec 18, 2020 -

Sapaugh GM Country responded

Thanks for the great rating, Steve! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 17, 2020

My late mother had gotten her vehicles from Sapaugh, recommending them highly. I've now gotten not one but two outstanding vehicles from the amazing staff at Sapaugh. There's no other dealership quite l More

by moravec77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carla Talbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Rosener, John Wilson
Dec 18, 2020 -

Sapaugh GM Country responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 16, 2020

We went to Sapaugh with a car and a price in mind. They found us what we wanted and in our price range. I would recommend them to anyone. More

by curtheberlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Haar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Dec 17, 2020 -

Sapaugh GM Country responded

Thank You ! We appreciate your business and kind words about your experience ! The entire Sapaugh Team wishes You and Yours a Very Merry Christmas and a Happy New Year ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 16, 2020

Took 2 hours to get a tire fixed on new vehicle purchased. Was told with an appointment it wouldn’t be like the last visit. Still too long More

by stephaniebyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John McCarthy
Dec 17, 2020 -

Sapaugh GM Country responded

I am sorry ! Thank you for your feedback. We strive as a company to be perfect in all of our interactions, but there are always instances when perceptions are not aligned. The entire Sapaugh Team wishes You and Yours a Very Merry Christmas and a Happy New Year ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

December 15, 2020

Outstanding customer service!! The easiest and most pleasant car purchasing experience we’ve ever had. Kirk and his team are the best!! Thanks so much! More

by fivewebers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Linderer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Beye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Sapaugh GM Country responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Kirk and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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