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Sapaugh GM Country

Herculaneum, MO

4.8
2,305 Reviews
We are a family-owned business fulfilling our customers automotive needs since 1984. Services include sales, service, parts and body shop! We have new Chevy, GMC, Buick and Cadillac and with over 200 preowned cars we have something for everyone! Everyone leaves happy!
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1435 McNutt Street

Herculaneum, MO

63048

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Showing 2,306 reviews

November 27, 2018

GREG JONES WAS AWESOME!!!!!!!! GREG WAS ON TOP AND UP FRONT ABOUT GETTING THE JOB DONE AND MEETING OUR EXPECTATION, HE IS A VERY HELPFUL AND PLEASENT GUY TO DO BUISNESS WITH. More

by phurt777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Ogle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McCarthy
Nov 28, 2018 -

Sapaugh GM Country responded

Reviews like yours are truly a breath of fresh air! Greg is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 24, 2018

Great My family has always came to your dealership and we have always left out of there knowing that Mike and Jeff did everything they could to get what we More

by SASSY1BETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Indelicato, Jeff Vanover
Nov 26, 2018 -

Sapaugh GM Country responded

Thanks for your outstanding review! I'm very happy to hear that Mike and Jeff were of such help to you. We strive to provide consistent and quality customer service, and we're glad that this was always the case for you! Please let us know if there's anything else we can do for you. Best, Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 21, 2018

Awesome Mike Daugherty was great to deal with I would recommend Sapaugh was fire on the trade-in I would recommend the dealership to anyone I’ve had a very More

by DAVID.HAVERSTICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Daugherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2018 -

Sapaugh GM Country responded

Thank you for leaving us this great review, David. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 20, 2018

Best ever I can’t imagine going anywhere else! They have the best customer service around! Everyone is always so friendly and always goes above and beyond! More

by KIM.EBERLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Clemens
Nov 21, 2018 -

Sapaugh GM Country responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 20, 2018

Best car buying experience! From the moment I was looking for a used car at Sapaugh, I was greeting with such professionalism. I told them what I was looking for and they had sev More

by BKIJOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clemens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reagan
Nov 21, 2018 -

Sapaugh GM Country responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 20, 2018

Amazing Service I was literally in and out of the dealership in less than 2 hours which is unbelievable! Most dealerships keep you waiting around at least 4+ hours. I More

by grueke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pastor Gene, Jeff Vanover
Nov 21, 2018 -

Sapaugh GM Country responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 17, 2018

Continued Cadillac experience Your salesman (Mike) is a very talented salesman was a pleasure to work with and I think is a true asset to your delarship. I hope your service depar More

by JWALKER107
Recommend Dealer
Yes
Employees Worked With
Leslie Sheldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Indelicato
Nov 18, 2018 -

Sapaugh GM Country responded

Joe, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Sapaugh Motors. If there is anything more that we can do, please come back and see us again. Take care! Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 17, 2018

Oversatisfied Customer My salesman, Rich Konold and the finance manager went above and beyond to take care of me. They were very accomodating to my needs and situation.they More

by creativelydetermined
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Konold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vanover
Nov 18, 2018 -

Sapaugh GM Country responded

Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle guests at our dealership. If you should have any questions please don’t hesitate to reach out. Otherwise we wish you miles of happy driving. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 16, 2018

Worth the drive Had been to another dealer and car they had advertised wasn’t at that dealership . Was at other location. After bad experience decided to drive out to More

by KRcaptiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure if Dave fisher is Fish. Fish is who I want to give kuddos to, John McCarthy
Nov 18, 2018 -

Sapaugh GM Country responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

November 15, 2018

CT5 purchase Rich H did an excellent job in explaining everything new on the XT5. I enjoyed his explanations and felt very comfortable purchasing this car. Super More

by geraldmeznarich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Konold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Clemens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vanover
Nov 15, 2018 -

Sapaugh GM Country responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Joe Clemens General Manager Office Number 636-931-0055 Ext 4122; Mobile 636-399-5304; E-mail Jclemens@Sapaugh.com

Nov 16, 2018 -

Sapaugh GM Country responded

Gerald---------- I was reading your review and thank you for the kind words about your experience but the Star rating does not match your words. Please give me a call at your convenience 636-399-5304 to let me know if there is something not right. Sincerely Joe Clemens General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com

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