Sarant Cadillac

Not pleased with recent visit. Had my car entire day and could not fix the problem. Did not even communicate this to me until I showed up at 5pm. Had my car entire day and could not fix the problem. Did not even communicate this to me until I showed up at 5pm. More

Unfortunately, my visit today will be my last. I brought my 2023 XT5 in strictly for an routine oil change and tire rotation. Instead of straightforward service, the advisor, Tim, pressured me int I brought my 2023 XT5 in strictly for an routine oil change and tire rotation. Instead of straightforward service, the advisor, Tim, pressured me into an expensive fuel injection service. My car only has 22,000 miles on it, has zero performance issues, and absolutely did not need this. Here is why... Charging an additional $350.00 for a fuel injection service WITHOUT asking if there were any performance issues such as poor acceleration, lack of throttle response, etc. Complete nonsense. In addition, considering that the fuel injection flush was nothing likely more than pouring a $5.00 bottle of injection cleaner into the gas tank IS UNACCEPTABLE. If it was something more than this I want the technical specifications. As a senior woman, I felt completely targeted, manipulated, and taken advantage of. I consulted with a friend who is a seasoned car enthusiast. "Complete Nonsense" It is disgusting to see a luxury dealership treat a decade-long loyal customer with the sketchy up-selling tactics you would expect from a subpar chain shop. The staff is overwhelmed, unprofessional, and dishonest. I am beyond disappointed and will never bring my vehicle back to this location for service. More

They didn’t treat me well at all. very disrespectful & not welcoming.advisor seemed to be very particular about certain people.not polite & too judgmental. very disrespectful & not welcoming.advisor seemed to be very particular about certain people.not polite & too judgmental. More

Dina an excellent person when coming to communication with client always transparent in every way! with client always transparent in every way! More

Dina was an absolute pleasure to deal with. Very Knowlegable and patient. I would highly reccomend her 'to all my friends and family Very Knowlegable and patient. I would highly reccomend her 'to all my friends and family More

Enjoyed my experience at Sarant Cadillac. Dina Companaro was my sales representative, was super friendly and experienced. Dina answered all my questions that I had. She was very considerate o Dina Companaro was my sales representative, was super friendly and experienced. Dina answered all my questions that I had. She was very considerate of my time. She put me at ease with her knowledge of the whole process. I very satisfied with my decision to purchase my Cadillac from Sarant. Thank you Dina. More

Dina was so helpful and very sweet; an absolute pleasure to work with. I highly recommend going through Cadillac Sarant for your next vehicle!! to work with. I highly recommend going through Cadillac Sarant for your next vehicle!! More

Service is not professional it’s like service representative wants to catch big fish,more over service required should flexible and reliable representative wants to catch big fish,more over service required should flexible and reliable More

Sarant took my Escalade in quickly for repair, they assessed the issue immediately and repaired it within a few days. They had me back on the road in record time. The staff kept me informed the entire assessed the issue immediately and repaired it within a few days. They had me back on the road in record time. The staff kept me informed the entire time and went above and beyond to ensure i was not inconvenienced. Mike the service manager and the whole team at Sarant are GREAT. More