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Sarant Cadillac

Farmingdale, NY

4.7
3,272 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,272 reviews

June 25, 2020

unpleasant Terrible customer service all around. Staff very unpleasant, unhelpful and just overall not helpful. I would not recommend them at all not worth any More

by SKYGRL921
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John F. Nassour, Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Sarant Cadillac responded

Thank you for your feedback. At Sarant Cadillac we strive to be pleasant, helpful, and give our customers an overall enjoyable experience, and are sorry that you did not feel that way. We would like to learn more about your experience. Please contact our Customer Relations Manager, Heidi McGough at 516-293-5000 at your earliest convenience. Thank you.

June 25, 2020

Sarant Cadillac is a professional atmosphere everyone was great. Exceeded my expectations from a Cadillac dealership. Tom Sabbatino was outstanding. Very thorough well mannered and went over everything in More

by MDKAPLAN829
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi McGough, Teresa Gunshinan
Jun 29, 2020 -

Sarant Cadillac responded

Thank you for your 5-star rating and your shout-out for Tom! We're ecstatic to hear Sarant Cadillac was able to exceed your expectations. We look forward to working with you in the future.

June 25, 2020

Really a great experience - thanks.Helpful people from Really a great experience - thanks. Helpful people from start to finish - will recommend to anyone shopping for a Cadillac. Will return at some po More

by stevenachtner
Recommend Dealer
Yes
Employees Worked With
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Sarant Cadillac responded

Thank you for your 5-star rating! We appreciate hearing you had a great experience shopping at Sarant Cadillac. We look forward to your future return!

June 25, 2020

Replacement piece still not satisfactory I had requested replacement trim pieces on both sides as the ends of them were separating from the body of the car. On the first visit the wrong piec More

by nicholasebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Sarant Cadillac responded

Nicholas, Thank you for your feedback. We apologize for any inconvenience you experienced, and would like to learn more about your experience. Please contact Teresa Gunshinan at 516-293-5000 at your earliest convenience. Thank you .

June 25, 2020

Great service! As usual everyone helped make covered repairs smoothly and efficient! Needed parts were quickly ordered and installed. My hats off to a very pleasant More

by SJAALC217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Jun 29, 2020 -

Sarant Cadillac responded

Thank you for your 5-star rating! We love to hear that your usual experience is receiving great service at Sarant Cadillac. We look forward to working with you in the future.

June 25, 2020

Service at Sarant was excellent once again. They treat you like family and go out of their way to make you comfortable and happy. Even tho I had bought this car from another dealer the service I received More

by BVS5001576
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott the mechanic
Jun 29, 2020 -

Sarant Cadillac responded

Thank you for your 5-star rating! We love to hear that your experience with our service department was excellent on multiple occasions. We appreciate hearing from you and look forward to assisting you with future service and Cadillacs.

June 20, 2020

Very good experience Tom Sabbatino was my salesman. He was knowledgeable and went the extra mile to find me the car I wanted. He explained the features in the car thorough More

by sspreco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2020 -

Sarant Cadillac responded

Tom is an important part of our team and we are so glad you were able to see why first hand. We're glad to hear he kept you well informed and exceeded expectations. Thank you for providing this valued feedback of Tom, Dariene, and Sarant Cadillac. We'll be sure to pass along this feedback to them. We hope you continue to enjoy your new car and feel free to contact our office at any time. Thank you for choosing Sarant Cadillac.

June 19, 2020

GREAT DEALERSHIP I LOVE THIS PLACE I BOUGHT 23 NEW CADILLACS FROM HERE JOE IN SERVICE IS GREAT AS WELL THE GENERAL MANGER ANTOINO JOHN IN SALES , More

by NASSOURHESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi McGough
Jun 23, 2020 -

Sarant Cadillac responded

That's EXCELLENT. Thank you for being such a loyal customer and providing this amazing feedback of John, Antonio, and Heidi. We'll be sure to pass along this feedback to those individuals and inform them of their great work. Thank you again for choosing Sarant Cadillac for all 23 of your purchases. We really appreciate the support and commitment. We look forward to seeing you again and continuing to provide reasons for being a place you love.

June 19, 2020

Service Department Sarant service department performed the annual New York State lnspection of my vehicle. Abe was the service advisor,very friendly and curtious. In a h More

by StanleyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira, Abe Kolat
Jun 23, 2020 -

Sarant Cadillac responded

Awesome. We are so glad we were able to get you in and out for your state inspection and provide a friendly and courteous experience. Thank you for this valued feedback and rating of John, Abe, Joseph, Maurice, and Sarant Cadillac. We hope to be able to service your vehicle again to continue to be able to provide this five-star service.

June 17, 2020

Recent service Excellent service very professional and safe would highly recommend to all everyone is always very helpful and willing to work with you especially du More

by JPINEAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2020 -

Sarant Cadillac responded

Thank you for this wonderful review! We are so glad that you enjoyed working with us. Come again soon!

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