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Sarant Cadillac

Farmingdale, NY

4.7
3,253 Reviews
50 Years in Business A+ Rating on BBB Unlimited Parking Sales and Service all at one location All Cadillac loaner fleet 4.9 out of 5 Stars - DealerRater & Cars.com Entire inventory on site Over 450 new/pre-owned vehicles avialable #1 volume Cadillac Dealer in the NorthEast Conveniently located and easily accessible from all parkways and expressways WiFi / Fresh beverages
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4339 Hempstead Tpke

Farmingdale, NY

11735

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Showing 3,253 reviews

August 12, 2022

The only problem I had was the wait. A nice woman approached us while being in the waiting area almost 2 hours, she expedited the situation. I was there 2 hours for an oil change! More

by Sil B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Sarant Cadillac responded

We appreciate you for taking the time to share your feedback. We are sorry to hear about your 2-hour wait for an oil change. We wouldn’t want any of our customers to wait longer than anticipated. If there is anything we can do to make this situation better, please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156. Thank you and take care.

August 11, 2022

I was told oil change was gonna be around 45mins. I saw my car was done in 30mins. To write a INVOICE, it took about 90mins. Don't keep saying 10mins just say it take 90mins to write a receipt. So I More

by Keep your words
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Sarant Cadillac responded

Thank you for taking the time to let us know about your recent experience at Sarant Cadillac. We’re sorry to learn that you were disappointed with the time it took to get your vehicle serviced. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your business and hope that you’ll give us another opportunity in the future to show our appreciation. We’d like to speak with you to work towards an appropriate resolution, at your convenience please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156.

August 11, 2022

Great place to deal with! I look forward to another purchase from them in the future! More

by adamoistacher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Adam, thank you for your kind words about our sales team! We’re glad we could help provide an enjoyable car buying experience for you. Please let us know how we can help again in the future, and enjoy your new car!

August 11, 2022

the people were very very caring also they were thoughful the service girls were very good when i payed the bill More

by JOHN@AMADEO-NY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Shoum
Aug 11, 2022 -

Sarant Cadillac responded

Thank you, John! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

August 10, 2022

Getting service at Sarant is always a pleasure. Joe Mistretta and his team are courteous and efficient and the car is always ready when promised. More

by Cadi Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Sarant Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sarant Cadillac and we hope to see you again soon!

August 10, 2022

My experience at the Sarant service center is always on point. Courteous and professional service. Joe and Tony treat me like family. Thanks Guys More

by vasiejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

That's what we like to hear! We are truly lucky to have Joe and Tony and we're glad you feel like a part of the Sarant Cadillac family! We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future.

August 10, 2022

Excellent professional service as always. Not a long wait and all the services were completed quickly. More

by ESS07CHOPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

This is exactly what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

August 10, 2022

Not what I expected from this dealer, issue still occurs. Not happy with the service, More

by nishansinghnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Maldonado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Sarant Cadillac responded

Hi there – thank you for taking the time to share your experience with us. We’re sorry to hear your issue has not been resolved. We would appreciate the chance to hear more details about your visit so we may find a solution. Please reach out to our Customer Experience Manager, Joyia Roper, at 516-473-0925 ext. 156 at your convenience

Aug 12, 2022 -

nishansinghnyc responded

What is the solution ?

August 10, 2022

Service was very good, Had to wait a bit but that was reasonable in my opinion. More

by jacob-george719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Thanks, Jacob! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we hope you continue to choose us for all of your future car needs!

August 10, 2022

Dina returned phone calls and paid attention to detail on the day of actual delivery. ie. Dina noticed on the driver side door there was a spot that needed o be cleaned and she had someone from service dept More

by Roc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Sarant Cadillac responded

Thank you for the very kind words, Roc! Dina will be delighted to hear that they were a pleasure to work with. We are lucky to have Dina on our team. Please come back and see us for any of your future car needs!

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