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Sarant Cadillac - Service Center

Farmingdale, NY

4.6
1,391 Reviews

1,391 Reviews of Sarant Cadillac - Service Center

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December 03, 2022

Joe Mistretta was extremely helpful in getting my 2022 Cadilac into the shop for a wheel repair. There was a loaner car waiting for me. He assured me that I would get the car back in a day or two. He li More

by BHBOBCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Sarant Cadillac responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road.

December 03, 2022

Excellent place people friendly always was kept up to date with work being done. It was a good experience More

by AKOPOULOS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Sarant Cadillac responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

December 02, 2022

I was able to get a convenient appointment, greeted right away, and my car was serviced in approximately one hour. Very pleased! More

by TVONHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Sarant Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sarant Cadillac. Please don't hesitate to reach out to us if there's anything more we can do!

November 23, 2022

Brought car in for heated / ventilated seat chip and was told would be two hours , and it was ! More

by mdino711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Sarant Cadillac responded

Thanks for sharing your experience working with our service team! We appreciate the 5-star review and hope to be of service to you again in the future.

November 23, 2022

It was quick and efficient. E service person was very friendly and asked how I liked the car More

by BLANGER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Sarant Cadillac responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 17, 2022

This is a 3rd vehicle I've bought from Sarant and the experience is always excellent. My salesman, John Nassour, is the ultimate professional and always keeps me informed about the cars I'm interested in More

by KSCHEBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John F. Nassour, Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Sarant Cadillac responded

John is truly an asset to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2022

Great service. From the minute you pull in to the minute you leave. Everyone who works there treats you like they appreciate your business. Joe is always eager to h More

by Fazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Sarant Cadillac responded

This is great to hear! Thanks for taking the time to share these kind words about your most recent experience with us. We value your business and look forward to your next visit!

November 10, 2022

Great service! My "V" came back like a new car again. I enjoy bringing my car into the shop. Everyone at the dealership is very friendly and happy to assist. More

by Ray Roses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Reale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Sarant Cadillac responded

We are happy to help! Thanks for taking the time to share your experience working with us. If you need anything else, please don't hesitate to call or stop by. We are here to help!

November 08, 2022

adviser rude kept car 3 days did nothing and threat me will not fix car More

by HARBIRDHALIWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerson Maldonado
Nov 10, 2022 -

Sarant Cadillac responded

Thank you for taking the time to share your feedback with us. We're disappointed to hear your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. Please contact our Customer Experience Manager at jroper@sarantcadillac.com.

November 07, 2022

Long time customer. Always a great experience. Special thanks and recognition for the Service Director, Joe Mistretta, who always goes above and beyond to get the job do More

by wnuge7445
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Sarant Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Sarant Cadillac and we hope to see you again.

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