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Sarant Cadillac - Service Center

Farmingdale, NY

4.5
1,536 Reviews

1,536 Reviews of Sarant Cadillac - Service Center

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March 10, 2021

The oil change was seamless. I used my Cadillac rewards to pay for it. Everyone was polite and very helpful. Well worth the trip. They also happily affixed my replacement registration sticker. Very pro More

by RNATHAN1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Sarant Cadillac responded

That's awesome to hear. We are so glad our staff and your Cadillac rewards provided an exceptional experience during your recent visit with us. Thank you for choosing Sarant Cadillac, and we look forward to working with you again.

March 04, 2021

After diagnoses,Tony said a specific car repair was needed and once fixed the same problem still happened or it was poorly completed. Finally, I went to the other cadillac dealer, After paid($170.60) f More

by ary_colon
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Mistretta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Sarant Cadillac responded

Thank you for sharing this candid feedback with our team. Please know our team takes customer care extremely seriously and because of that, we want to make sure we are able to personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please reach out to our Service Director, Joe Mistretta, at (516) 473-0925.

March 04, 2021

The service department is great. Joe and Charlie are always there to help. Wonderful people they are attentive,and don’t they know the Cadillac product More

by JTUCCISR@OPTONLINE.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Sarant Cadillac responded

Thank you for this exceptional feedback on Joe, Charlie, and our staff at Sarant Cadillac. We'll gladly share these kind words with Joe and Charlie. Thank you for continuing to choose Sarant Cadillac, and we look forward to working with you again.

March 03, 2021

Totally amazing experience. It was like working with family. I was treated with the utmost respect and the process was as simple as could be. More

by DEANR59
Recommend Dealer
Yes
Employees Worked With
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Dreyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Sarant Cadillac responded

We're so glad to hear you enjoyed your experience working with our team! Thank you so much for taking the time to leave us a review.

March 03, 2021

Outstanding service done promptly. Everything was clearly explained. Service that was not yet necessary was not pushed, and it was explained why it was not yet necessary. Friendly and accommodating. More

by Cadillac customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Mar 05, 2021 -

Sarant Cadillac responded

Thank you for leaving us feedback! We're so glad to hear you had an outstanding service experience working with our team! If there's anything else we can help you with, please let us know!

March 02, 2021

I made an appointment with Maurice for an oil change. I was able to get the appointment when I wanted to, he met me immediately when I drove in, and the process was quick and easy. More

by Yolanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Pereira
Mar 04, 2021 -

Sarant Cadillac responded

Quick and quality is our specialty! Thank you for sharing your service experience with us, Yolanda. We're so glad to hear that Maurice was able to take care of your oil change and get you back on the road! Come back again soon!

March 02, 2021

Your service people were very professional and courteous Your service people were very professional and courteous and they are the reason I have my car serviced at Sarant They are an asset to your dealer More

by Len
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 04, 2021 -

Sarant Cadillac responded

You're right, our service team members are an asset to our dealership! We're glad you agree with us, Len! We appreciate you sharing your feedback and we look forward to your next service visit!

February 27, 2021

Very happy with the fast friendly service I received. Joseph Mistretta and his team really try to go above and beyond for their customers! Keep up the great work!! More

by NANNYONTHENET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Sarant Cadillac responded

Thank you for the 5-star rating and shout-out for Joseph! We look forward to working with you again.

February 27, 2021

Excellent 👍customer service. Very respectful and kind with understanding what the customer wants. Very clean and organized. Also has good coffee to to begin with. More

by PILGRIMMRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Centeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Vivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Sabbatino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Mistretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vic Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Carruba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Campanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice Pereira
Mar 02, 2021 -

Sarant Cadillac responded

Thank you for the 5-star rating! We're glad you enjoyed the coffee and look forward to working with you again.

February 27, 2021

Always great with Tony. In and out quickly with polite and friendly service. Would recommend to all my family and friends. Enough said and done More

by MFKEILTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony DiGuiseppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Sarant Cadillac responded

Thank you for the 5-star rating and shout-out for Tony! We look forward to working with you again.

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