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Schaller Acura

Manchester, CT

4.9
1,108 Reviews
Serving the Greater Hartford and Manchester area since 1986, Schaller Acura, located at 345 Center St. in Manchester, CT, is your premier retailer of new and Certified Pre-Owned Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.
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345 Center St

Manchester, CT

06040

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Showing 1,108 reviews

March 08, 2024

1. There was an accident inside the shop involving my vehicle. My vehicle had fell off the lift from the instructions of Jason Stone. And there were no repairs or inspections done. 2. My vehicle nev More

by travisbentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Coughlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeLaCruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Schaller Acura responded

Travis, we're sorry to hear you feel that way. We did respond to you privately but do want to note your vehicle did not fall off a lift and it was inspected before it was returned and the technician reported it was safe for the road. Please feel free to contact our Service Manager with any other concerns.

Mar 08, 2024 -

travisbentley responded

It most definetly fell off the lift! When i went in for service I forgot my work badge inside my car and Jason took me into the shop floor where his directions caused my car too fall off the lift. I saw it. Jason Stone saw it. As well as the technician that worked on my car. Thats when my car started having problems!! Look at the cameras in the shop floor! Jason knows it happened. Very dishonest shop!! I have brought my car to be serviced gere for years and this is how they treat their loyal customers!!!! Do Not Recommend Schaller Acura!!!!

Mar 11, 2024 -

Schaller Acura responded

We're sorry you feel that way. We tried to address your concerns when you were last here in 2023. If you have any further questions, comments, or concerns please feel free to contact our Service Manager Gary Bradshaw.

Mar 11, 2024 -

travisbentley responded

Your poor service is the reason I was last there in 2023. If anyone is reading this, honestly please rethink having your car serviced here!

February 14, 2024

I had a really good experience at Schaller my salesmen Mitch was GREAT! Thank u More

by Elaine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Schaller Acura responded

Thank you Elaine for leaving this GREAT review of your sales experience with Mitch! Congratulations on your new Acura!

February 01, 2024

Been going to Schaller Acura for years and the service is always outstanding. Most recent service was typical and oh they include a service coupon without me asking. They are honest and I trust them. That More

by dcarta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Coughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Schaller Acura responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed another positive experience with our service department! We greatly appreciate your loyalty to us & that you took the time to share this great review! We'll be sure to share it with Brian and the rest of our service staff! We look forward to welcoming you back soon!

January 14, 2024

Long term customer. Always treated well. I have purchased four cars from this dealership. Guess that tells it best. More

by MDXfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Merrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Uhlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bansak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Schaller Acura responded

FOUR CARS!! Thank you so much for your loyalty to our store! We're so grateful that you keep coming back to us, and we hope you love your newest Acura! Congratulations and thank you again!

January 12, 2024

Great experience working with Mitch. He was very knowledgeable and great to work with. Exceeded our expectations! More

by itracey1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Schaller Acura responded

Thank you for leaving this amazing review of your sales and purchasing experience with Mitch! We're so happy Schaller Acura exceeded your expectations and we hope you love your new Acura! Congratulations!

January 09, 2024

I was a first-time car buyer and visited a handful of dealerships before ultimately deciding to purchase an Acura RDX. Schaller Acura was really great to work with - kind, honest, fair prices, and not pu More

by Ali C
Recommend Dealer
Yes
Employees Worked With
Jeffrey Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Schaller Acura responded

Thank you Ali for this INCREDIBLE review of your sales and finance experience with Jeff & Brian! You don’t know how much your fantastic feedback means to us! It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your RDX purchase experience. We look forward to seeing you in our service department for your first oil change! Congratulations on your new Acura!!!

December 30, 2023

Mitch is very customer friendly and extremely knowledgeable. His help was greatly appreciated by me and my husband. More

by kmichaelsb
Recommend Dealer
Yes
Employees Worked With
Mitch Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Schaller Acura responded

Thank you for this wonderful review of your sales experience with Mitch! We're so happy he helped you find the right Acura for you! Congratulations!

December 18, 2023

My experience with the guys at Schaller Acura was truly one to remember. My first time ever buying from a dealership like this and i never felt like i was being taken advantage of or that they were trying More

by Nick82martell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Reeve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Savo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Uhlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Schaller Acura responded

Thank you for this OUTSTANDING review of your sales and finance experience with us! We're so happy that Mike and Brian could provide you with a 5-star experience that left you comfortable and confident in your new Acura. It means so much to us when our customers appreciate the hard work that goes into making each day at Schaller Acura a positive one. Congratulations on your new Acura!

December 15, 2023

I am so happy with my service experience at Schaller Acura. Joe De La Cruz was a PLEASURE to work with. He provided responsive, thorough and effective communication regarding what was going on with my More

by jrm9963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe DeLaCruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Schaller Acura responded

Thank you so much for this AMAZING review of your service experience with Joe! It's not every day that we receive feedback as detailed and thoughtful as yours! We'll make sure that Joe receives your feedback! Thank you for choosing Schaller Acura & we look forward to welcoming you and your RDX back for your next service!

December 09, 2023

Mike was excellent to work with and helped to answer all of our questions when we were looking to upgrade our SUV. He was able to price out two comparing models to help us decide which one we ultimately wan More

by LEC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Savo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Uhlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Schaller Acura responded

Thank you for leaving this AMAZING review of not only your sales experience with Mike, but of our service department as well! We are so grateful to you for returning to us for your 5th (!!!) vehicle and even happier that you had another great experience! We can't wait to welcome you back to our service department for your first oil change! Congratulations on your new Acura!