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Shields Chrysler Dodge Jeep RAM - Service Center

Rantoul, IL

4.7
318 Reviews
Call Service Center (217) 892-2155

318 Reviews of Shields Chrysler Dodge Jeep RAM - Service Center

Sort by
March 19, 2024

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

Helpful
March 16, 2024

Great service, great manager, great salesman , great finance, Rick has a great staff and support More

by Alec711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Shields Auto Center responded

Thank you for your kind words! Our staff works hard to provide a great experience, and we are glad that they did just that!

Mar 26, 2024 -

Alec711 responded

Thank you !! And recommended to several friends who are interested in bronco. Well done To all.

Helpful
March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
March 07, 2024

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

Helpful
March 05, 2024

Noah and Teresa did a fine job of selling and informing us. I was not happy having to pay $300 for a second key for our purchased vehicle. This should have been provided. More

by tyoung1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback. We are glad to hear that Noah and Teresa completed the purchase process to your satisfaction.

Helpful
March 03, 2024

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

Helpful
February 21, 2024

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Nigh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

Helpful
February 16, 2024

Great customer service. Fast service. Friendly. Clean emailing room. Not sure what else to say. More

by toddrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave us a review!

Helpful
February 15, 2024

Shields provides high quality service and maintenance on my Dodge van. They also are great at explaining what they are doing. They have always been on time and don't keep me waiting. They are trustworthy an More

by sherrilljohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Shields Auto Center responded

Thank you for sharing your experience with us! We really appreciate your feedback and look forward to serving you for many years to come!

Helpful
February 06, 2024

Took my newly purchased pre-owned vehicle in for the first checkup and oil change. Dropped it off and they gave me a ride home. My vehicle was delivered later in the day to my home. Exceptional people h More

by squirrelslikecheese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Shields Auto Center responded

Thank you for the 5-Star review. We are so glad that we met your expectations and you see the value in our new Delivery & Pick-up service! We appreciate you sharing your experience and we look forward to serving your for many years to come!

Helpful
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