Subaru of Gwinnett

I received a wonderful services from Tuan Nguyen. He is friendly and willing to explain my vehicle’s conditions and recommendations. He is friendly and willing to explain my vehicle’s conditions and recommendations. More

My last 3 experiences have gone down from the qualitu care I had come to expect. I leave voicemails with no response, I pull up and am left in the car to wait for 7-10 minutes or more with no greeting. M care I had come to expect. I leave voicemails with no response, I pull up and am left in the car to wait for 7-10 minutes or more with no greeting. My last visit I was told would be a 45minute oil change but it turned out to be 2 hours and no response to the text service that told me I could ask questions during my visit. The man that checked me out was nice. More

Jeremiah is an outstanding service provider. He’s efficient and communicative and kept me abreast of what was going on. It was refreshing given I was given the runaround initially and had to cal He’s efficient and communicative and kept me abreast of what was going on. It was refreshing given I was given the runaround initially and had to call four times to speak with someone who was willing to help me. When I called to set up the appointment, I was given incorrect information about a drop off. Jeremiah redeemed the facility and I will come back to him. More

I recently had my car, a 2019 Subaru WRX, serviced on Saturday September 23rd for its routine oil change along with other services recommended by the service department at the Subaru of Gwinnett dealersh Saturday September 23rd for its routine oil change along with other services recommended by the service department at the Subaru of Gwinnett dealership location. Now first, I was there for at least 3 hours waiting until they finally finished, and ready to go. It was commented by the technician and advisor that my car is well maintained and in great condition, which I would hope so since I take my car for routine maintenance regularly to this dealership. I drive it Sunday with no issues. Monday morning September 25th on my way to work, I turned the air on and not even 5 minutes into my drive, all these warning lights lit up my dashboard. Thankfully I made it to work and after leaving my shift early to fix this problem and prevent any damages, I headed toward the dealership to check it out and see what was the issue. A lot seemed odd to me considering I've had the car for 4 years now with no issues, maintained regularly, and the vehicle in great shape then all of a sudden after service these problems came up. I show the warning lights to the service area techs and they have me wait while they check it out. After an hour of waiting, the technicians tell me with no definitive answer why the lights are on. They do tell me they tried to reset the lights but couldn't after multiple failed attempts. From here they tell me I could take the car as is or leave the car and charge me for a diagnostic. A $250 charge. Considering the recent service of the vehicle I'm not paying to run a diagnostic when there was no problem to begin with and the problems started a few miles after the service on Saturday. In the 4 years I've had my car that is in great condition, how did these problems seem to come up after my service visit? Doesn't seem right to me or fair that I would be charged for a diagnostic. Now I've asked to speak to someone else there and they ignored me and sent me away with no other solutions or aid. I missed work and have potentially ruined my vehicle to the dealership I trusted with my car. I'm very furious and disappointed at the customer service that happened to me . I hope to hear from someone soon. More

Older woman making first car purchase on my own. Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outba Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outback More

6 hours to do 90k mileage. I called for an update and my advisor was on break and was told he would call me back. He never did so I called back 1.5 hours later and asked if the I called for an update and my advisor was on break and was told he would call me back. He never did so I called back 1.5 hours later and asked if the maintenance and brakes were completed and he said no he was waiting for me to confirm if they could do the brakes. He never emailed or called me so it was sitting there. They also put a lug nut back incorrectly (wasn’t on tread) so when I took off the lug nut, it broke the screw. Was my 2nd time there and 2nd time that the work was unsatisfactory. More

Good service was very nice no pressure and very friendly and personable happy with customer services and personable happy with customer services More

Subaru of Gwinnett was very easy to work with. They had a good selection of cars and were able to answer all of my questions so that I was able to make the decision about which car was best for me They had a good selection of cars and were able to answer all of my questions so that I was able to make the decision about which car was best for me. More

Mathew was very efficient and followed through getting us the best deal. When we arrived he had all the paperwork in order and car was ready to go on the road. We are very pleased with our dealings with th the best deal. When we arrived he had all the paperwork in order and car was ready to go on the road. We are very pleased with our dealings with this Subaru dealership. More

My second Subaru purchase , everything from start to finish was excellent. Sales and service there are great, no games. finish was excellent. Sales and service there are great, no games. More