Subaru of Jacksonville

Dave was helpful in our car buying experience. He straightforward and knowledgeable. He made the process seamless. He straightforward and knowledgeable. He made the process seamless. More

This review highlights two key aspects of my recent car purchase experience at Subaru of Jacksonville. Jerry Exceeded Expectations: First, I want to give a big shoutout to Jerry, my salesperson. He w purchase experience at Subaru of Jacksonville. Jerry Exceeded Expectations: First, I want to give a big shoutout to Jerry, my salesperson. He was fantastic! From the moment I walked in, Jerry was incredibly helpful, patient, and efficient. He listened attentively to my needs, which were focused on safety and comfort. Being particularly interested in the Subaru Forester, Jerry's deep knowledge of car features was impressive. He readily answered all my questions and helped me feel confident about the Forester as the perfect fit. Finance Department Confusion: However, the finance department experience wasn't quite as smooth. AJ, the finance manager, was certainly friendly and eager to finalize the sale. Unfortunately, the explanation of the extended warranty packages lacked clarity. The focus seemed to be on the monthly payment amounts, which left me confused about the overall cost. This created the impression that a certain payment equated to a specific warranty tier, when in fact, it was just the monthly breakdown. It wasn't until a closer look at the final paperwork that I understood the full cost of the warranty I'd chosen. Fortunately, AJ was very responsive and flexible. He readily adjusted the line items on the purchase agreement once I voiced my concerns. In the end, he worked with me until I felt comfortable with the final price. Overall: Despite the confusion with the warranty options, Jerry's exceptional service made the car buying experience at Subaru of Jacksonville mostly positive. If you're looking for a knowledgeable and patient salesperson, I highly recommend Jerry! However, I do recommend being very clear about your desired warranty coverage and costs before finalizing the paperwork. More

AJ ia stellar, wven when his printer is offline (side joke) and knows his materials inside and out. I would request him again with a future purchase. joke) and knows his materials inside and out. I would request him again with a future purchase. More

Responsive. organized Friendly Knowledgeable Wish they were in St Augustine but they have offered loaner car next time ............... organized Friendly Knowledgeable Wish they were in St Augustine but they have offered loaner car next time ............... More

I recently had the pleasure of purchasing a vehicle from the Subaru dealership, and I can’t recommend Mark enough for anyone in the market for a new car. From the moment I stepped onto the lot, Mark’s appro the Subaru dealership, and I can’t recommend Mark enough for anyone in the market for a new car. From the moment I stepped onto the lot, Mark’s approachable and friendly demeanor made me feel welcome and at ease. What truly set Mark apart was his honesty and patience throughout the entire process. Car buying can be overwhelming, but Mark took the time to answer all of my questions, providing transparent information about each vehicle I showed interest in. His knowledge of the Subaru lineup was impressive, and his guidance was invaluable in helping me make an informed decision. It’s rare to encounter a salesperson who puts your needs and concerns first, but that’s exactly what Mark did. There was never any pressure to make a quick decision, and I truly appreciated his commitment to ensuring I found the perfect car for my needs and budget. If you’re visiting the Subaru dealership, do yourself a favor and ask for Mark. His professionalism, honesty, and patience are second to none, and he’ll make your car buying experience as smooth and enjoyable as possible. A huge thank you to Mark for going above and beyond! More

Very efficient and helpful in our trade and buying out of our lease. Made the process easy for us. our lease. Made the process easy for us. More

Top notch customer service. Honest upfront pricing. Highly recommend Subaru of Jacksonville for new or pre-owned vehicle purchases Honest upfront pricing. Highly recommend Subaru of Jacksonville for new or pre-owned vehicle purchases More

My experience with my salesperson, Matt, and finance manager, AJ, was the best I have had! As a mom with children teaching driving age, I feel like I am always buying a car and the experiences in the pa manager, AJ, was the best I have had! As a mom with children teaching driving age, I feel like I am always buying a car and the experiences in the past have always been contentious. Subaru of Jacksonville on Atlantic, Matt and AJ changed all do that. The treated me with honesty and respect. We laughed and joked through the process and I absolutely love my new car. The customer service will definitely have me coming back. More

All staff (from sales to service) were welcoming and helpful. Jerry was my salesman, and was careful to explain my new Crosstrek's features, technology and service recommendations. I hadn't actually e helpful. Jerry was my salesman, and was careful to explain my new Crosstrek's features, technology and service recommendations. I hadn't actually expected to buy - I was just looking! But I walked out owning a great new 2024 Subaru. More

PERFECT IN EVERY WAY. .. THIS IS MY 5TH SUBARU... 3 SUBARUS WERE PURCHASED AT SUBARU OF JACKSONVILLE... WONDERFUL EXPERIENCE IN PURCHASING A 2024 ASCENT.. JERRY JOHNSON .. THIS IS MY 5TH SUBARU... 3 SUBARUS WERE PURCHASED AT SUBARU OF JACKSONVILLE... WONDERFUL EXPERIENCE IN PURCHASING A 2024 ASCENT.. JERRY JOHNSON - THANKS FOR YOUR SALES HELP... More