Subaru of Jacksonville

My dad and I worked with Matt Mowatt. He was the most helpful salesman I’ve ever worked with. I needed to make sure some things for work would fit in the car and he drove me to my house t He was the most helpful salesman I’ve ever worked with. I needed to make sure some things for work would fit in the car and he drove me to my house to grab them before I purchased the vehicle so I didn’t have any doubts. I would work with him again and highly recommend him to friends, family and strangers. More

This is the second vehicle my wife and I purchased from Subaru of Jacksonville in less than a year. Awesome buying experience overall! Ray was our sales associate for both purchases. He made the process ea Subaru of Jacksonville in less than a year. Awesome buying experience overall! Ray was our sales associate for both purchases. He made the process easy for us, we never felt rushed. I have purchased many new vehicles over the years, this dealership was by far the best car buying experience overall. We love our foresters! My only complaint which goes for both of the vehicles we purchased is the dealer does not wax or detail the cars before delivery. Sure the inside is clean because they are brand new, but the outside shows all the places the transport protective films were adhered to the body panels. As minor as that may sound, it’s important to me. More

Kevin was a pleasure to work with. No high pressure sales and didn't push things we didn't want. After ordering our vehicle, he was very quick to reply to any texts regarding question No high pressure sales and didn't push things we didn't want. After ordering our vehicle, he was very quick to reply to any texts regarding questions we had or providing status updates. More

He is the best! Actually I heard his name from my friend who was heard by his wife. Even though he and his wife didn't buy from him. Juan is kind and good enough th Actually I heard his name from my friend who was heard by his wife. Even though he and his wife didn't buy from him. Juan is kind and good enough that his name transfered into networks. And I feel the same too. He was kind, and let me know which discount I can get and can't with reason kindfully. And he explained every single piece of information as he could. Fee was reasonalbe, price also. I will recommend his name to my friend! More

From the time we entered the doors until the we left with our new vehicle our experience was wonderful. From our Saleman Kevin Hinkle to AJ Miller our closing manager. Would highly recommend this dealersh our new vehicle our experience was wonderful. From our Saleman Kevin Hinkle to AJ Miller our closing manager. Would highly recommend this dealership! More

I've bought four Subaru cars from SOJAX in the past ten years. Every time, everyone was easy to work with. The buying process is efficient and hassle free. In both the sales and service departments, everyo years. Every time, everyone was easy to work with. The buying process is efficient and hassle free. In both the sales and service departments, everyone is knowledgeable and communicates well. I feel that SOJAX respects and appreciates its customers, so I keep coming back. More

I bought a 2008 Toyota Prius. I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than I was shopping for my elderly mom online because I live 1k miles away from her. I saw the dealership reviews and thought they'd be a safer pick than a less reputable dealership. That proved spot-on. I was communicating entirely by email/text/phone with multiple dealerships simultaneously, but only Tim & Subaru of Jacksonville were responsive, informative and followed through with my requests. One dealership didn't get back to me until after the vehicle from Subaru was delivered by Tim. I texted, them back "sorry, you were too slow. I've already bought a Prius and it's been delivered." During the process of vetting out the vehicle, Tim offered to take a video of the vehicle (without me asking for it). He highlighted any damage (minor scratches/dents) transparently. They updated paperwork multiple times due to me having a detail wrong or outdated. Tim remained patient. Communication was consistently responsive, respectful and clear. Follow-through was thorough. The vehicle was used, priced aggressively and yet they still sunk at least 20% of my purchase price into repairs/maintenance to make it up to their standard. While driving quite a distance, a check engine light came on. Tim returned, fixed it, and reattempted delivery. It was something that would only come on if you're putting many miles on at once and warming up the engine, so I don't think anything was being hidden. He immediately communicated and had the Subaru mechanics fix it same day. (It's a 2008 so I am realistic, even with a Toyota, problems will happen with a 15 year old car). Upon delivering the vehicle to my elderly mother (about 100 miles away), a thorough explanation on how to use the Prius was provided by Tim. My mom appreciated his help. She confirmed the condition of the car was good. She's been driving it for a couple of days now, and no mechanical problems exist. Overall, I'd give them an A+. Furthermore, I was stunned to see the lack of interest/response from competitors. Only 1 Toyota dealership out of 8 that I contacted got back to me. And that was the one that was so slow, uninformative and not respectful that I told it to them straight - snooze you lose. Use this dealership. More

Just purchased our 2nd Subaru Crosstrek. .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... .. Mark makes the transaction quick and smooth. No games and no hassle when working the numbers between trade in to new purchase. Highly recommend... This is the better way to purchase a new car... and Yes... I drove a Subaru and I bought a Subaru... (Twice) More

Juan is very professional, knowledgeable, and personable. He made the purchase of our new Subaru stress free and enjoyable. Thank You Juan! He made the purchase of our new Subaru stress free and enjoyable. Thank You Juan! More

Tim was so helpful and patient with us! He really made the process easy and was so friendly. Thank you Tim for all your help! He really made the process easy and was so friendly. Thank you Tim for all your help! More