Subaru of Jacksonville

We had great experience buying a new Subaru Ascent. Our salesperson did not pressure us and was extremely knowledgeable. The Finance person was patient and answered all our questions. Our salesperson did not pressure us and was extremely knowledgeable. The Finance person was patient and answered all our questions. More

First Contact I contacted Courtney Kipikasha regarding the availability of an Outback posted online. She was professional and knowledgeable. She suggested my wife and I visit the Jacksonville Sales center the availability of an Outback posted online. She was professional and knowledgeable. She suggested my wife and I visit the Jacksonville Sales center and meet with a Salesman. I wasn't interested in dealing with any high pressure or slick talking Salesman. If I met one I was walking and going to Orange Park. Courtney assured me the Sales Center had qualified personnel and high pressure wasn't a necessary tactic. Courtney said Dave Bailey was available to see my wife and I and put us in the 2022 Outback I had seen online that afternoon. Dave Bailey contacted us on the phone as we were driving to the Sales center. He let us know he would be available to assist us with our needs. He asked us if we would need a hot coffee upon our arrival. I was looked at my wife and rolled my eyes. Well it wasn't an act. Dave Bailey is a genuinely nice guy. He was very helpful and not mention knowledgeable. He was professional throughout the entire process. Dave called us to provide updates on the location of our vehicle as it was moving from the Subaru factory, rail,truck, and the lot. We were very happy with the process. Great guy. He introduced us to Ryan, the finance Manager. I am not a fan of the finance guy. Well. I have to say, Ryan was a not a high pressure tactic guy either. Simple and direct. Questions were asked and asked. We were introduced to the electronic tablet instead of the reams of paper for signatures. A very easy and pleasant process. Not an overstatement, but a truthful one. This was one of the easiest vehicle purchases I have ever made in my life time. My wife and I highly recommend Subaru of Jacksonville. More

Friendly and knowledgeable staff. Great inventory. Easy service with comfortable waiting area. Great experience from start to finish. Great inventory. Easy service with comfortable waiting area. Great experience from start to finish. More

I had a lovely experience! Mark Ogden and the whole team were wonderful to work with and helped me find the best vehicle with all the features for my needs and in my price rang Mark Ogden and the whole team were wonderful to work with and helped me find the best vehicle with all the features for my needs and in my price range. They also stood strong on their word that the car would likely arrive early, to which it did in perfecting timing, allowing me to finally drive an AWD car for the first time to a metal detecting conference! This is my first Subaru and I am so happy with my decision. I have the 2022 Crosstrek Sport. 10/10 would recommend. <3 More

We were met with amazing service. Before during and after the sale. We were offered drinks and snacks for my expecting wife and 2 year old son. Who happily accepted. There is a small Before during and after the sale. We were offered drinks and snacks for my expecting wife and 2 year old son. Who happily accepted. There is a small play area for kids where my son stayed entertained the entire time. Sabino Martinez is an amazing guy who sold me an awesome truck. In and out in less than 2 hours. Full tank and fresh detail. Couldn't be happier. More

Mark Ogden made our purchasing experience absolutely excellent! He was kind, thorough, and considerate of our time and the distance my family had to travel (5 hours!). From the moment we connected with excellent! He was kind, thorough, and considerate of our time and the distance my family had to travel (5 hours!). From the moment we connected with him, he strived to answer our questions completely and quickly. He enabled the purchase of our car over the phone and via e-signing which GREATLY reduced our time in the office. Once we were able to meet, Mark confidently guided us through the many benefits and extra features of our beautiful car. He showed passion and enthusiasm for his company, respect for their product, and presented a thorough knowledge of Subaru vehicle history. We are thankful that he was our salesman. He made us feel important and special. This kind of treatment and experience is what we hoped for from a Subaru dealership and thanks to Mark, it was exceeded! More

Excellent Experience on my first Subaru, Greatly Appreciated, Thanks to John Pitts Outstanding guy, Highly Recomended Appreciated, Thanks to John Pitts Outstanding guy, Highly Recomended More

Very good customer service. Love the detailed instructions on how all the bells and whistles work. Very friendly staff and sales people. Everyone!! Even the staff not dealing Love the detailed instructions on how all the bells and whistles work. Very friendly staff and sales people. Everyone!! Even the staff not dealing with us directly was so friendly and accommodating. I highly recommend this dealership. More

Subaru of Jacksonville's Service Department is Absolutely Excellent. All 5 of my Service visits have been to Jacksonville Service - I would never go anywhere else. Friendly, Informative, Efficient and Cost Excellent. All 5 of my Service visits have been to Jacksonville Service - I would never go anywhere else. Friendly, Informative, Efficient and Cost Effective are just some of the Quality attributes. I very much recommend their Service Department! More

Subaru of Jacksonville is very clean and always has great service. Definitely will be back. service. Definitely will be back. More