Subaru of Jacksonville
Jacksonville, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 AM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Filter Reviews By Type
Showing 8,250 reviews
Jerome was kind and demonstrated that he cared that we were getting what we wanted. We had mentioned we had other cars we were looking at and appreciated his time. His attitude towards us did not change a were getting what we wanted. We had mentioned we had other cars we were looking at and appreciated his time. His attitude towards us did not change and he was not pushy. He understood and by the end of the week we were back to purchase. His coworkers assisted in the process and were just as kind. More
Best car buying experience! Sabino was great, very professional, he explained everything about the car and made sure all my questions were answered. Also, Rayan from financial Sabino was great, very professional, he explained everything about the car and made sure all my questions were answered. Also, Rayan from financial department was extremely helpful in explaining all the aspects of car financing. Great team! More
Purchase experience was great; however, obtaining the tag and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within t and registration was borderline incompetent. Requested expedited handling; due to an inflexible departure. Meaning the temp tag would expire within the issues timeline and obtaining a updated temp tag wasn’t a feasible option. Was assured throughout the entire experience that the dealership would stay on top of it and my concern was relatively unwarranted and tag would be received before the problematic deadline. As our departure date neared, I was feed continued assurances documentation processing was on track and would be transmitted to the DMV soon. Persistent status updates; however, revealed this was really not the case. Discussed options: 1) I was told obtaining the paperwork, for tag pickup, wasn’t an option. 2) I was then assured the dealership would overnight a new temp tag which didn’t happen. A few days later, more inquiries and calls, I got their so called “customer first” dealership to listen to their customer and address my concern; resulting in them, finally, issuing a new 30-day tag. In brief, I appreciate the honesty but not the lies and half-truths. Customers should not have to plead, to get a company to listen to them; especially, if they are “supposedly” “customer focused”. On a final note, “Customer focus” shouldn’t end as soon as you hand over the check. More
Excellent customer service. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. Very friendly atmosphere. Jerome Rhone was very helpful, took the time to assist my daughter with her first vehicle purchase. More
I purchased my third car with Nando at Subaru Jacksonville. As always, very smooth and great experience. Jacksonville. As always, very smooth and great experience. More
Excellent customer service. Very friendly and knowledgable sales person. Thank you Nando! Very smooth transaction. Very friendly and knowledgable sales person. Thank you Nando! Very smooth transaction. More
Matt helped me out with my first car in the USA! Very happy with his service. Very happy with his service. More
Matt was great and very helpful. He did everything very fast and efficiently. It was a very smooth process. Thank you Matt! He did everything very fast and efficiently. It was a very smooth process. Thank you Matt! More
We are thrilled with our new Subaru Outback. Dave Bailey our salesman worked hard to find the exact car we wanted and the right price. The dealership seems to be very concerned about customer se Dave Bailey our salesman worked hard to find the exact car we wanted and the right price. The dealership seems to be very concerned about customer service we were introduced to the service manager and received a briefing on our car's technology. More