Subaru of Jacksonville

Professional, Courteous, FAIR & EASY Oh, my goodness what a pleasure it was to deal with the entire team at Subaru Jacksonville! Mike McCormack was great...I usually dredd the finance pa Oh, my goodness what a pleasure it was to deal with the entire team at Subaru Jacksonville! Mike McCormack was great...I usually dredd the finance part of the car buying experience; however, he presented us our options and handled everything professionally.... what a class act! The theme of this review should be Professionalism through and through! I have truly been a part of a "great car (leasing) experience”! John Pitts was knowledgeable, professional and a wonderful representation of your brand and dealership. We arrived on a busy Saturday and we had done our research…John never rushed us and answered our multiple questions accurately. He took the time (which was hugely important to us) to ensure we had all the information we needed. No gimmicks or high-pressure tactics just open straight-forward conversation! (IT WAS REFRESHING!) John even had the insight to provide us space; allowing us to digest, disseminate and ultimately decide on the information he presented. Everyone we interacted with wanted to make sure we were helped and satisfied...We are very happy and satisfied and we have highly recommended you to our friend network. It is amazing how many people ask about a "Subaru" when they see us getting out of it.... thank you for a quality product, top-notch experience and professional sales & finance team! More

Well done Information sought, information provided: clearly, abundantly, expeditiously. John has a servant's spirit and overcame my disdain for the car buying Information sought, information provided: clearly, abundantly, expeditiously. John has a servant's spirit and overcame my disdain for the car buying process. He also sold us a very good car. More

Another great experience! My experience was so good the first time, I came back and bought another vehicle! Once again, Mark, AJ, and the rest of the team were professional and My experience was so good the first time, I came back and bought another vehicle! Once again, Mark, AJ, and the rest of the team were professional and polite. I never felt pressured and I am very happy with the vehicle I purchased. More

Superb customer service!!! Gabe treated me with the utmost respect and courtesy. He was very informative and answered all questions. I'm definitely recommending others to come h Gabe treated me with the utmost respect and courtesy. He was very informative and answered all questions. I'm definitely recommending others to come here for sales and service. More

Tire gauge suprise My tire light came on in my Subaru Outback. I was fortunate to be near the Subaru of Jax. I pulled in and ask them to check my tires. Not only did My tire light came on in my Subaru Outback. I was fortunate to be near the Subaru of Jax. I pulled in and ask them to check my tires. Not only did I have a nail in one tire but a second tire as well. They patched my tire and got me on my way in 1 1/2 hours. Super nice since it was an unexpected visit. I so appreciate Mike, Gabe and Danny who helped me out. More

Fantastic I always deal with Sabino Martinez this is my 4th new Subaru. My husband and I are very happy here. I will continue here for my service. I HAVE NEVER I always deal with Sabino Martinez this is my 4th new Subaru. My husband and I are very happy here. I will continue here for my service. I HAVE NEVER HAD A BAD EXPERIENCE. More

Vehicle purchased: used vehicle (2011 Honda Odyssey) I'll be honest in that I normally avoid car dealerships. I'm not a good negotiator and prefer to deal with private owners. But living in Pennsylvania, I'll be honest in that I normally avoid car dealerships. I'm not a good negotiator and prefer to deal with private owners. But living in Pennsylvania, I needed a dependable car that was in good shape. Several sales people helped me over the phone prior to my trip down, and all were very accommodating, answering all my questions, and even taking the time to talk to a friend that I sent over to check out the van. I arrived on a Saturday, so the dealership was rather busy. Still, all involved were helpful and made sure I was taken care of. I and my family were even offered refreshments several times from various sales people. That being said, Steve Barba rose above all. Such a kind man, and very interested in all of us. That in itself made me feel very comfortable in purchasing from SOJax. He dealt with me often over the phone, and was never too busy for us to talk. This is very important before making a 900 mile trip to buy a car. I can't overstate how much his disposition helped to allay my fears of dealing with a dealership. He saw me through the entire process right down to the point of me getting in the van and driving off. If you are purchasing a vehicle from SOJax, you have to go see Steve! He has a loyal customer in me from now on. More

Best experience by far!!! Sarah helped me understand the different trim levels and what suited my family and I best. She was very knowledgeable and made the process effortless. Sarah helped me understand the different trim levels and what suited my family and I best. She was very knowledgeable and made the process effortless. She was very dedicated to helping me, staying late one evening and coming in on her day off. AJ was very helpful and clear with financing and warranties. Very easy to work with. I know I made the right decision with my new Subaru Outback! More

One-year scheduled maintenance Yesterday my wife took her 2018 Subaru of 1 year/7,316 miles in for scheduled maintenance. The Express Service was great and they started on it right Yesterday my wife took her 2018 Subaru of 1 year/7,316 miles in for scheduled maintenance. The Express Service was great and they started on it right away... in and out in about half an hour... with a quick vacuuming and wash, as well! We want to thank Mike, Gabe, and Dan for their excellent and courteous service... as always at Subaru of Jacksonville. We love the Forester! More

Great. Quick. Easy. My experience, from the first phone call to driving off the lot, was great, quick, and easy. I highly recommend Juan. He did everything he said he w My experience, from the first phone call to driving off the lot, was great, quick, and easy. I highly recommend Juan. He did everything he said he would do and lived up to every promise. More