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Subaru of Kennesaw
Kennesaw, GA
1,448 Reviews
Subaru of Kennesaw, a member of the Troncalli Automotive Group has been dedicated to being the place where "Customers Send Their Friends and Family"® since 1951. As a third-generation, family owned and operated business, we are committed to the communities in which we operate. Subaru of Kennesaw opened its doors on Ernest Barrett Pkwy. in 2008 and we have been expanding to keep up with the growth of the Subaru brand ever since. Our dedication to customer satisfaction has earned us numerous awards throughout the years, but most importantly, the distinction of being one of Subaru's Love Promise Customer & Community Award winners.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 1,448 reviews
June 07, 2023
First Subaru purchase made easy by Stephanie. Very knowledgeable about the vehicle and helpful to make sure we found exactly the right Outback trim level we wanted. Dealership gave us a very good Very knowledgeable about the vehicle and helpful to make sure we found exactly the right Outback trim level we wanted. Dealership gave us a very good offer on our trade-in vehicle. Impressed with the speed of the paperwork and the digital copies of the transaction on a flash drive to reduce the amount of paper. More
by CAllen
Employees Worked With
June 06, 2023
The receptionist was very pleasant when I arrived. John Melchiore greeted me right away. John is very bright and offered me both lease options and purchase options. He answered my texted speedily an John Melchiore greeted me right away. John is very bright and offered me both lease options and purchase options. He answered my texted speedily and accurately. Highly recommendable. LOVED the experience through and through. Thanks to all........ More
by Dwanr68
June 05, 2023
This was my second Subaru purchased with Ralph Kurland and he is the best. Second to none. He is a great communicator and walks you through the whole process in an easy to understand way. It is no wonde and he is the best. Second to none. He is a great communicator and walks you through the whole process in an easy to understand way. It is no wonder Ralph is Subaru Of Kennesaw's leading salesperson. More
by Steve
June 05, 2023
Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary. More
by dale.akstin
June 01, 2023
I haven’t yet had to pleasure to buy from Colin but his advice with my trade in was indispensable! There was nothing in it for him besides helping me and it gave me the confidence to get a good price f advice with my trade in was indispensable! There was nothing in it for him besides helping me and it gave me the confidence to get a good price for my vehicle. In a day and age when when profit permeates society, it’s refreshing to know someone who is principled and trustworthy. I hope to buy my next car from Colin! More
by michael.sherman.create
Employees Worked With
Colin Blanken
May 31, 2023
John was awesome. He was very kind, and we enjoyed our experience very much. He made everything very efficient while also making sure we got exactly what we wanted. He was very kind, and we enjoyed our experience very much. He made everything very efficient while also making sure we got exactly what we wanted. More
by Skbrumit
Employees Worked With
May 30, 2023
Ralph and team were very helpful with my first lease. I love the Solterra that I drove away and will go back when it’s time for a new vehicle. I love the Solterra that I drove away and will go back when it’s time for a new vehicle. More
by Lindsey DePinto
Employees Worked With
May 30, 2023
Everyone was so courteous and spent time explaining how the car operates after purchasing it!! the car operates after purchasing it!! More
by lydaanne48
Employees Worked With
May 29, 2023
Nick was super helpful and patient with us! He was very knowledgeable and took the time to help us find the right car and get settled in our new forester. He was very knowledgeable and took the time to help us find the right car and get settled in our new forester. More
by Maggie
May 29, 2023
Our sales consultant Ralph Kurland was very knowledgeable and easy to work with.He answered any question we ask him and was helpful in guiding us in selecting the car that fitted our needs and budget. and easy to work with.He answered any question we ask him and was helpful in guiding us in selecting the car that fitted our needs and budget. More
by Baseballfanib
