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Subaru of Kennesaw
Kennesaw, GA
1,422 Reviews
Subaru of Kennesaw, a member of the Troncalli Automotive Group has been dedicated to being the place where "Customers Send Their Friends and Family"® since 1951. As a third-generation, family owned and operated business, we are committed to the communities in which we operate. Subaru of Kennesaw opened its doors on Ernest Barrett Pkwy. in 2008 and we have been expanding to keep up with the growth of the Subaru brand ever since. Our dedication to customer satisfaction has earned us numerous awards throughout the years, but most importantly, the distinction of being one of Subaru's Love Promise Customer & Community Award winners.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 1,422 reviews
May 11, 2021
I am writing this review because of the poor level of service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove service I am receiving from Subaru of Kennesaw. I originally tried to buy a vehicle here in Feb 2020. The service and knowledge was so bad i drove 30 miles to Decatur to purchase my Ascent. in January of 2021 I wrecked my car, I had it repaired and once complete called to make a service appointment. I was routed to a voicemail, I left a message, and I never received a call back. subsequent calls have delivered the same result. the most recent call was Friday 5/6/2021. i am trying to schedule maintenance and arrange to have a hitch and some other accessories installed. It is 05/11/2021 and I am still waiting for a call. When i spend over $40K on a vehicle, and want to have it serviced, i expect a call back. it is not too much to offer. i would not recommend this dealership to anyone i know. i have made at least 5 calls and never received a call. I love the car, but would be reluctant to buy a car from this dealership or have service performed because if they cut corners on customer service for this, they will likely not be good when I really need them. Return your calls! More
by theschohan
Employees Worked With
May 11, 2021
We bought a new 2021 Forester Sport 4/14/21. Paid full price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 price (less body side moldings $329) and got offer for $500 for our 2004 Camry w 170K. We attended the Atlanta Car show earlier same day and got $500 coupon bar code but dealer could not read it and not give it. After some give and take the salesman Ralph gave us $1000 for the Camry and we paid upfront for a 3 year lease with option AT ANYTIME to convert to purchase, which we plan to do. My wife wanted to be owner so all paperwork is in her name. We found some errors in the paperwork; $1000 for the trade was not reflected and the promised $500 coupon was also missing. Came back on 4/19/21 to have corrected - and now it begins. Was told by Ralph and Finance guy Mike that all was correct and that $500 coupon was coming from Subaru. We asked where in the paperwork it showed this. After some heated discussion Louis the GM cut us a check (#133296) for $1000 and said; "he would have found it anyway". He and the finance guy Mike both seemed condecending and dismissive. On 5/10/21 we came in for our learn all about your Subaru class given wonderfully by Atiq Choudhry. While there I checked with Ralph on our $500 coupon status. Earlier that day Subaru said that the coupon would come for the dealer. When I spoke to Ralph he was upset that he had been dinged by the bad review my wife gave on our experience with this dealership. She noted that while I was away getting the title they rushed her through the purchase. When I returned with the title Ralph asked if "everything was still on" - strange I thought later. Well I should have known - did a Carmax buy your car and did a honest eval and was given $2400 good for 5 days - MY BAD. Ralph said that Louis was out and would get to us today (5/11) and he did calling my wife at 8:30 am ranting that they had been maligned and that the check was in the mail. My wife asked for an apology and was told I quote that he would never apologize and then.....hung up. On 5/10 Atiq while giving the class said that he would speak to Louis - because at the monthly meeting our purchase was discussed. We got our $500 check from this dealer the next day. Bottom line - all of this could have been avoided by good customer service and above all honesty. Anywhere along the line this dealer could have tried just a little harder to gain our trust offer an apology and prevent this disaster. This reflects so badly on Subaru when the blame should be on this dealer. We truly love our Forester but would never recommend buying form this dealer. We will also not use this dealer for service (also due to bad reviews) and can only hope that the other location for service in Roswell - also owned by the same dealer is better. If not there is another dealer on the other side of town about 45 minutes....I can only hope. More
by rmahre1946
May 07, 2021
Ralph was very helpful, knowledgeable and informative. I did not feel pressured in any way to purchase, the process was fast and easy. Definitely recommend. did not feel pressured in any way to purchase, the process was fast and easy. Definitely recommend. More
by Ecstatically Happy Customer
Employees Worked With
May 05, 2021
Art was condescending to me on the test drive. He lectured me about price and I didn’t really get to focus on how I liked the car. This is the first time it has happened to me while test driving a ca lectured me about price and I didn’t really get to focus on how I liked the car. This is the first time it has happened to me while test driving a car. I will be visiting another nearby Subaru dealer. More
by Runsbear
Employees Worked With
Art Baldwin
May 04, 2021
Ralph Kurland was wonderful. I had researched not only cars but salesmen as well before my purchase. No pressure sale. Straight and to the point. Ralph was very thorough and helped me get the car I wan cars but salesmen as well before my purchase. No pressure sale. Straight and to the point. Ralph was very thorough and helped me get the car I wanted. The bonus is he is a good family man. My Husband and I thoroughly enjoyed our car buying experience thanks to Ralph and Bill in finance. Thank you both as buying a car is not always a pleasant or enjoyable experience. This was!!! That and we took our new Forester off road and it handles like a champ!!! Glad to be part of the Subaru Family once again. Best, Kim and Steve K. More
by KLK
April 30, 2021
It was time for my new lease and as ALWAYS, Stephanie Frazier could not have been more helpful! She is so kind, considerate and knowledgeable answering my questions before I even ask. She takes my throu Frazier could not have been more helpful! She is so kind, considerate and knowledgeable answering my questions before I even ask. She takes my through every step of using the gadgets and gizmos on the my new car. I have worked with Stephanie and Subaru 8 years now and must say, both she and Subaru can't be equaled! I am a lifelong customer. THANK YOU so much! More
by RAINBOW1RD
Employees Worked With
April 30, 2021
What a great experience I had with this dealership. This is the second Crosstrek I bought from them and the experiences were just wonderful. There was no pressure, they made you feel like you were family. J is the second Crosstrek I bought from them and the experiences were just wonderful. There was no pressure, they made you feel like you were family. John made the whole process easy, quick and fun. I will be a life long customer. More
by Herb Laslo
Employees Worked With
April 23, 2021
My new Subaru. is the second purchased from your dealership. Best Dealership I have ever used in my 84 years of car buying. My salesman is Aaron Boggs always a gentlemen in every department! Will dealership. Best Dealership I have ever used in my 84 years of car buying. My salesman is Aaron Boggs always a gentlemen in every department! Will use your dealership and recommend to friends and family Regards CWB. 4/21/21 More
by careybaker
April 23, 2021
Ralph Kurland not only helped us get the new Outback we wanted, he made the whole transaction very comfortable. He followed through well after delivery to make sure we were pleased with the vehicle. The en wanted, he made the whole transaction very comfortable. He followed through well after delivery to make sure we were pleased with the vehicle. The entire dealership was well run with friendly personnel. More
by rnesz
April 15, 2021
Ralph was a good listener. He showed us a variety of new and used Subaru. Ralph took us on multiple test drives. He worked our numbers to buy or lease on our two car choices. He reran our numbers on terms m and used Subaru. Ralph took us on multiple test drives. He worked our numbers to buy or lease on our two car choices. He reran our numbers on terms multiple times. Ralph wouldn't let the banker put us off, but encouraged him to take us right away. Ralph made our experience a breeze and less stressful.Ask for Ralph...he even taught me how to operate most of my new car bells and whistles and scheduled a call back review for my questions. More
by tmahre
Employees Worked With
