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Subaru of Kennesaw
Kennesaw, GA
1,422 Reviews
Subaru of Kennesaw, a member of the Troncalli Automotive Group has been dedicated to being the place where "Customers Send Their Friends and Family"® since 1951. As a third-generation, family owned and operated business, we are committed to the communities in which we operate. Subaru of Kennesaw opened its doors on Ernest Barrett Pkwy. in 2008 and we have been expanding to keep up with the growth of the Subaru brand ever since. Our dedication to customer satisfaction has earned us numerous awards throughout the years, but most importantly, the distinction of being one of Subaru's Love Promise Customer & Community Award winners.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 1,422 reviews
April 14, 2021
After having had a couple of negative experiences with other dealerships in the Atlanta area, it was refreshing to go to Subaru of Kennesaw and be treated with respect. Ralph, our salesperson, and Luis, t other dealerships in the Atlanta area, it was refreshing to go to Subaru of Kennesaw and be treated with respect. Ralph, our salesperson, and Luis, the GM, were patient, kind and so incredibly helpful. My husband and I came in to look for two cars. One of the cars we wanted was in transit and there were a couple of things that made it so we couldn’t leave with new cars that day. We never felt pressured or bullied into purchasing something we didn’t want. Instead, Ralph texted me when the car I wanted came in. He also came in on his day off to make sure I got what I wanted and to see the process through. He communicated via cell and text so we could have everything ready when my husband and I came in. Once we came back in, he was so patient as we test drove the final cars again and answered all our questions. The biggest thing for me was that he was funny and kind, not treating me like my opinions didn’t matter because I am a woman, which happens so frequently at other dealerships. He asked about our lifestyles to make sure we were getting the cars and features that would be the most useful to us. Steve in finance was also informative, quick and didn’t try to pressure us when he offered additional warranties. He was very professional and great to work with. We felt confident that the transaction was handled properly after having had a terrible experience at a different Toyota dealership in the area three years ago. I can’t say enough good things about Subaru of Kennesaw. They’ve made us customers for life! More
by Disbrain
April 10, 2021
Thanks to Cliff Richardson who helped my wife buy a new Subaru Outback. Great experience all around from test drive through taking us through and explaining all the features on our new vehicle! Subaru Outback. Great experience all around from test drive through taking us through and explaining all the features on our new vehicle! More
by JF15992
Employees Worked With
Cliff Richardson
April 10, 2021
Ralph and Bill helped me out tremendously! They worked with us to get us a good family car, and the whole experience was 10/10. They took great care of us! with us to get us a good family car, and the whole experience was 10/10. They took great care of us! More
by Kyledmill
April 08, 2021
The experience we had buying our car was excellent. The salesman, Ralph at Subaru of Kennesaw was a 10. The company is well run. Excellent salesman, Ralph at Subaru of Kennesaw was a 10. The company is well run. Excellent More
by Terrewilliams
Employees Worked With
March 28, 2021
Ralph Kurland was great to deal with, very knowledgeable as to vehicle details. Actually, my spouse and I went to the dealership to just look but Ralph made the experience so clear we ended up leasing. as to vehicle details. Actually, my spouse and I went to the dealership to just look but Ralph made the experience so clear we ended up leasing. More
by Bake
March 25, 2021
Every single person involved with me at the dealership was "over the top" great to work with, and they all made sure I was satisfied with my purchase experience. was "over the top" great to work with, and they all made sure I was satisfied with my purchase experience. More
by Brad Fisher
Employees Worked With
Other Employees :
Bill & Johnny in the finance department deserve a 5 star rating as well!, Richard King
March 23, 2021
We had a great experience with Ralph! He had to deal with my sister who was not having a good day lol. Ralph remained courteous, patient and professional! We were treated with the best service from Ralph thr my sister who was not having a good day lol. Ralph remained courteous, patient and professional! We were treated with the best service from Ralph throughout the entire transaction! Thanks again for everything! And, Michael was great with handling the fun paperwork part too! He topped it off with more good service! I would definitely call Ralph again! Thanks soooo much! 🙏🚙🖊🙏 More
by Titansfan
March 23, 2021
Many thanks to Ralph Kurland for patiently helping me with my new car purchase. He made it happen for me and put me in the perfect vehicle. with my new car purchase. He made it happen for me and put me in the perfect vehicle. More
by JJWalk493
Employees Worked With
March 10, 2021
Took my car in for a recall and they call me and tell me I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership I have an oil leak and it will be $3800 to fix. I said that is too expensive and that I had no oil leaking prior to bringing my car to the dealership. I get the car home and sure enough oil leaking. So I take it to my mechanic who tells me the oil valve was loose and it sprayed oil all over my engine. He cleaned my engine and changed my oil for $65.00 and no leak anywhere. They must have loosened the valve and even if they didn't and in some crazy way it came loose on the drive to the dealership isn't that the first thing a mechanic would check rather than tell me they need to take my engine apart to find the leak! Never ever again will I go to this service center. Scammers or just really bad mechanics you pick! More
by leah.landi
Employees Worked With
Other Employees :
Jeremy Sanders
March 10, 2021
Best customer service ever. Love these folks and my Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub Subaru Crosstrek. Willie is a great fella who genuinely cares for his customer’s satisfaction. Sub More
by Aamcgrotha
