Summit Place Kia

Great service. Not pushy and relaxed experience. Byron kitchen was a good salesperson and helpful. I would recommend him to other people if they were looking to purchase a car. kitchen was a good salesperson and helpful. I would recommend him to other people if they were looking to purchase a car. More

It was a very professional and good experience. Told us everything that we wanted to know and helped craft a deal that works for us. everything that we wanted to know and helped craft a deal that works for us. More

After getting into an accident a few weeks ago I was stuck without a car and desperately needed to find on in order to keep my job. The first place my friend suggested I call was Summit Place Kia in Aub stuck without a car and desperately needed to find on in order to keep my job. The first place my friend suggested I call was Summit Place Kia in Auburn Hills. Byron was the sales consultant who not only assisted with my purchase but miraculously got me into a BRAND NEW 2020 Kia Forte!! Honestly I didn’t have good credit or even much proof of pay this year and he STILL managed to secure this car for me and now I don’t have to worry about my job or transporting my family around. The whole process went so smooth and it was very stress free. I cannot believe I am driving this car compared to what I was driving. Byron is not only very friendly and easy to talk to but he literally went above and BEYOND for me to help me sort my car situation out to best suit my needs. I HIGHLY recommend this location but most definitely Byron himself. He is a terrific sales consultant and I am so thankful for his assistance during this roadblock in my life!!! More

I am so happy Just leaving Kia Summit Place in auburn hills I had the best sales consultant in the world Brian Burgess. you really need to see him I walked in and Just leaving Kia Summit Place in auburn hills I had the best sales consultant in the world Brian Burgess. you really need to see him I walked in and wanted a used car but after my Consultation with Brian I’m walking out with a 2020!!! Thanks Darlene More

Awesome experience!!! We came here hoping to be approved for a used car , but Michael Gurney and his team got us into a brand new 2020!! We cant express our thanks enough!! We came here hoping to be approved for a used car , but Michael Gurney and his team got us into a brand new 2020!! We cant express our thanks enough!! You definitely need to visit them if you're looking for a car! More

Easy and Hassle Free From my preapp all the way to the moment I received my keys, they where very accommodating and worked the best deal for me. I would recommend this dea From my preapp all the way to the moment I received my keys, they where very accommodating and worked the best deal for me. I would recommend this dealership to friends and family. More

My sales person was very nice and professional got me a good deal on my car and I would refer him to all my friends good deal on my car and I would refer him to all my friends More

David did an amazing job making sure that I was in the right vehicle and made sure that I was ready to go with all the features my vehicle had to offer. I would recommend anyone looking to buy a new vehic right vehicle and made sure that I was ready to go with all the features my vehicle had to offer. I would recommend anyone looking to buy a new vehicle to go talk to David Lee at Summit Place Kia in Auburn Hills. More

Horrible Experience My wife and I went to this dealership because we always heard about it on the radio or on TV. We were in the market for a new car for our growing fami My wife and I went to this dealership because we always heard about it on the radio or on TV. We were in the market for a new car for our growing family. We had our infant child with us so being at a car dealership all day wasn't in our best interest. However, in need of a car we thought how long does it take to test drive and figure out numbers on a car? Maybe an hour or two max? We can always come back later to sharpen the pencil. Byron told us in the beginning of the sales process told us he just had a baby as well. We thought perfect he gets us and knows we have a ticking time bomb with us. We thought he would understand that sitting and waiting was not good for us. DEAD WRONG. We waited for an HOUR just to see the car, then he tried to come up with some excuse saying the car was in "show room mode" and we couldn't test drive the car. You'd have to be crazy to spend $40k and NEVER drive the car! He kept having to go check on something or wait for something or whatever. However, after waiting 15 minutes in between each departure I'd go out to the sales floor and see him with another customer! First time I thought oh he's just helping but, when I saw it 5 times was beyond RUDE. He spent a maybe a total of 15 minutes with us during the time we spent at the dealer. Finally, I told him we need to get this process moving, I am a very easy going patient person but I hit my limit. Needless to say we sat in a dealership for 3 hours and they came up with a price that was no where near our budget! Beyond brutal. I have over 15 years in the customer service industry and this is by far the worst experience I have ever had. We left the dealership, disappointed and searching for options. We then went to a different dealer not named Summit Place and purchased a new vehicle. The other dealership, paid attention to our needs, knew we had an infant with us and got us out fast! Oh and they met our budget! About a week ago we got a voicemail from Byron seeing if we wanted to do business with him/Summit Place. We immediately deleted the VM and will NEVER go to the dealership. This should be a HUGE training opportunity. Byron, you should have spent less time trying to burn the candle at both ends! If he had another customer in then fine set us up with someone else. We would have done business with you but, the way you disregarded our business is beyond rude. Remember in any sales industry/arena - customer service first, sales person second. More

Chris Manns is absolutely wonderful. He doesn’t beat around the bush, he’s knowledgeable, and isn’t your annoying salesman. Second time working with him and did not disappoint either time. around the bush, he’s knowledgeable, and isn’t your annoying salesman. Second time working with him and did not disappoint either time. More