The BMW Store

Ordered car built to my specs. It took a bit longer than expected but the results were impressive. It took a bit longer than expected but the results were impressive. More

I was very impressed with my salesman! He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entir He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entire experience very pleasant and exciting! More

Fantastic experience, Kumar made everything quick and seamless. I would absolutely recommend him to anyone looking to get into a BMW. seamless. I would absolutely recommend him to anyone looking to get into a BMW. More

This was one of the best experiences I have had buying a new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the c new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the car during the test drive. Once I showed interest in buying he came back quickly with what I thought was a very fair offer from the start for the BMW and my trade in. After the deal was agreed upon while the documents were being prepared Susan showed me how to use the features of the car, get my phone set up to work with it and how to use the different settings. She was very good at answering my questions, getting things set up the way I wanted them, and getting me ready to drive home with my new car. The finance process was fairly quick and well prepared. Eric was friendly and walked me through the documents making sure I understood everything. Overall it was a great buying experience and from the time I took the test drive to the time I drove my BMW home it only took a few hours. Professional staff, everyone is friendly, and the office is clean and impressive. Make sure to check out some of the cool cars they have on display on the top floor. Once I left I felt like I was not only highly valued as a customer but my time was valued as well. This is the nicest car I have ever had and I appreciate them making the experience so pleasant. More

Paul made the process of looking for and buying my new car very easy and enjoyable. car very easy and enjoyable. More

⭐⭐⭐⭐⭐ Absolutely Outstanding Service — Hank Stallings Deserves Recognition! I’m from New York, and I found the car I wanted online at The BMW Store. From the very beginning, Hank Stallings went above Deserves Recognition! I’m from New York, and I found the car I wanted online at The BMW Store. From the very beginning, Hank Stallings went above and beyond anything I could have expected from a salesperson. Because I was purchasing the vehicle from out of state, I needed someone I could truly trust. Hank made that easy. He even FaceTimed me personally so I could see the car and inspect it virtually, which gave me tremendous confidence in my purchase. He made sure everything was handled properly and coordinated getting the vehicle delivered from Ohio to Pennsylvania. But Hank didn’t stop there. He was also able to give me a substantial discount, saving me a significant amount of money. And when I needed additional time to figure out where I was going to keep the vehicle, he went even further and stored the car at the dealership for an additional two weeks until I had a location ready. That level of service is extremely rare. The extra time he gave me saved me both time and money, but more importantly, it showed me that Hank genuinely cared about making sure I was comfortable with my purchase—not simply about making a sale. Hank was professional, knowledgeable, honest, trustworthy, responsive, and incredibly accommodating throughout the entire process. Even though I was buying from another state, he made me feel like I was right there at the dealership. In my opinion, someone like Hank Stallings deserves serious recognition and advancement. He has the expertise, professionalism, communication skills, and customer-service mindset that I would expect from a supervisor or even a manager. He represents the kind of employee any dealership should be proud to have. If you are considering purchasing a vehicle from The BMW Store, I highly recommend asking for Hank Stallings. He made the entire experience exceptional, and after dealing with him, I would absolutely want to do business with him again. Five stars isn’t enough. Hank earned every one of them—and then some! ⭐⭐⭐⭐⭐ Thank you, Hank, for treating me like a valued customer from beginning to end. You truly went the extra mile! More

Joe is very prompt, honest, and thorough. I appreciated the speed they changed my flat tire. I appreciated the speed they changed my flat tire. More

Mat Swartz & Manager George are very honest & upfront. Most definitely I would recommend them. Thank You Mat, George & Jemar. Most definitely I would recommend them. Thank You Mat, George & Jemar. More

My first reaction to how well The BMW Store has treated me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. F me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. From last minute service needs through planned service, responsive, professional, courteous and thorough. Hats off to my service advisor, Matt Carelock, and the entire team from service techs through cashier and lot staff. Wunderbar. More

I’ve had excellent service from the BMW Store over the last 20 years. They’re a bit pricey though and I really hate the credit card surcharge. last 20 years. They’re a bit pricey though and I really hate the credit card surcharge. More