Tom Pappas Toyota

Always excellent service. From ease of check-in to completed work. My go to for any maintenance on my two Toyotas. From ease of check-in to completed work. My go to for any maintenance on my two Toyotas. More

The dealership is really clean and everyone is really nice. The employees were all very informative and easy to work with. nice. The employees were all very informative and easy to work with. More

Very good service, as always.Pat Ragan a great addition Very good service, as always. Pat Ragan a great addition to the service staff. Courteous and professional . Takes the time to explain all work being Very good service, as always. Pat Ragan a great addition to the service staff. Courteous and professional . Takes the time to explain all work being done and other information needed for future service. Not a pressure sales person which is much appreciated. More

I took my 2018 Camry to Pappas Toyota in St. Peters, MO as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that as I was having issues with the HVAC system. Pappas service department analyzed the car and told me the issue was a failure in the HVAC assembly that was located under the dash. The diagnostic team identified the error by the code it received from the OBD-11 port. The service team provided me with the error code and the part number in question. The estimate came back and parts/labor would cost (with tax) $4,695. This seemed very high, and I was interested in options. The service manager quickly asked if I was interested in selling my car. If I were interested in selling my car Pappas would be interested since their used car inventory was low. I was then informed the “failed part” was not available and it may take some time to locate the part. I called to a few other dealerships around town and the part cost varied from $1300 t0 $2200 from one dealership to another. This process was several months long as there was not any availability of the part in North America. After calling Toyota North America corporate I learned Toyota was not seeing an issue with the part in question that Pappas reported failing. Finally, I expanded my search to another dealership (Dealership #5) in the St. Louis Metro area. After 5 minutes on the phone, the service/parts team estimated that it was not the part Pappas recommended because that part was a total assembly that included several other parts and they had not ever seen a failure in this larger HVAC assembly. There assumption (Dealership #5) was a failed solenoid and I agreed to drop my car at their shop for analysis. The service team from the final Dealership #5, reported that they identified the failed part by the OBD-11 code and it was in fact only a solenoid not the entire HVAC assembly. The part in question cost $290 vs. Pappas quote of $2,200 for the incorrectly diagnosed part. Labor for the repair from Dealership #5 was estimated at 8 hours vs 15 from Pappas. In the end, the labor estimated for the correctly identified part was only 6.5 hours. vs 15 from Pappas. The final total cost to have my car repaired at Dealership #5 was $1,300 vs. Pappas quote for $4,500. A difference of almost $3,400. Keep in mind, when a consumer catches fraud in process the easy answer, when confronting a shop or dealership is “it was misdiagnosed.” However, when the offer to buy the car is the next best option and immediately offered to the consumer--this is a red flag. There is a used car shortage in the industry and when repairs seem too high it may make sense to sell the car for a newer model. When dealerships manipulate this process with consumers to gain an advantage it is unethical and sometimes fraud. Be careful when you go to any dealership and always get a second, third or fourth opinion. Part 2 Follow-Up: I had to follow-up my review to respond to Pappas Toyota reply relating to my review. I had responded to their reply to my review and my response was deleted from Google reviews. So, I am addressing the reply here where it can not be deleted. Pappas Toyota claimed their technician made a mistake and did not work at their shop anymore. However, since the repair was so large I had several conversations with the project leader (D.S., who still is working at Pappas.) Also, when I was ready to repair the car, I had another conversation with D.S. to confirm this was actually the right repair. Pappas had several chances to verify if they were diagnosing the correct problem based on the diagnostic error code. #PappasToyota #RepairScams #Fraud More