Tom Pappas Toyota

Despite the inclement weather, Ryan was more than helpful on our first visit—and it was that visit that laid the groundwork with Ryan for purchasing, the very next day, my “certified pre-owned” 2019 Highland on our first visit—and it was that visit that laid the groundwork with Ryan for purchasing, the very next day, my “certified pre-owned” 2019 Highlander! I had been using PAPPAS TOYOTA for service on my 2014 SIENNA but this was my first experience with buying a car at PAPPAS. Needless to say this was ANOTHER great experience at this dealership. Sooooo thanks Ryan and thank you to PAPPAS TOYOTA! More

Bones is good! Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive ne Alex "Bones" is good to deal with. He was able to get me the information I needed and quickly point me in the right direction to fill my automotive needs. If you are realistic with your expectations, you will not be disappointed. Dealership is very nice, Alex is easy to deal with and Mike Weaver in Finance was good as well. More

Was it just coincidence, an honest mistake or something else I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but v I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with. More

Best experience I've had purchasing a vehicle Just got a brand new 2020 Tacoma from there. Neil Smith and Brett Bales were the two people that helped me out. Both were very nice, knowledgeable, an Just got a brand new 2020 Tacoma from there. Neil Smith and Brett Bales were the two people that helped me out. Both were very nice, knowledgeable, and upfront about everything throughout the whole process. I never felt pressured, or like I was being deceived. They were able to get me approved when other dealerships either couldn't, or wouldn't even attempt. Definitely will be referring people to this dealership. More

New car purchase. I bought a new 2020 RAV4 with the help of Kari Jackson, a salesperson for Pappas Toyota. Everything went smooth including the paperwork and I was dri I bought a new 2020 RAV4 with the help of Kari Jackson, a salesperson for Pappas Toyota. Everything went smooth including the paperwork and I was driving the RAV4 home in a little less than 3 hours. This is the third new car I have purchased at this dealership and have been very pleased each time. Richard Palmer Wentzville, MO More

I felt welcomed when I walked through the door Barry is a great salesman and he does his best to get the job done and get you in the car if your dreams great salesman and he does his best to get the job done and get you in the car if your dreams More

Patrick checked me in at 8am and was cheerful and upbeat. He verified all my information and made sure I knew what service would be performed. He told me it would take about an hour and 15 minutes and he ca He verified all my information and made sure I knew what service would be performed. He told me it would take about an hour and 15 minutes and he came to get me from the waiting area almost to the minute. Once back in the garage Patrick explained everything that was done on my vehicle and made sure to ask if I had any questions. More

Great person! Helped me to get my new car! He always willing to answer my question! I recommend him as your car salesman. Thank you. willing to answer my question! I recommend him as your car salesman. Thank you. More

Have had good experiences with Pappas Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I Always friendly, helpful, efficient. Pointed out a service that needed to be done. Expensive, but overdue. This car will outlast me, hopefully. I love my Camry and Pappas takes good care of her. More

Barry was very personable and knowledgeable, making for an enjoyable buying experience. If you're in the market for a new or used car, I'd highly recommend Barry - you won't be disappointed! an enjoyable buying experience. If you're in the market for a new or used car, I'd highly recommend Barry - you won't be disappointed! More