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Toyota Direct
Columbus, OH
2,214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,214 reviews
March 16, 2026
Wait was longer than promised. I asked about the brakes- no real response. The service work is all in codes I don't understand. I asked about the brakes- no real response. The service work is all in codes I don't understand. More
by 3rdgen82
Verified Customer
March 16, 2026
Frustrating first I was told the inspection fee would be about $100 on phone then told at the dealer it was actually closer to $200. Then my info on the computer was a mess with my car listed under another about $100 on phone then told at the dealer it was actually closer to $200. Then my info on the computer was a mess with my car listed under another customers name resulting in me waiting for news on the inspection for over 3hr. Once tech finally got to me site was close to closing and they could not get warranty info due to my warranty coverage being listed incorrectly. Had to call back 2 days later after no news on my warranty coverage to find out the tech I was working with did not work there anymore. 4 phone calls later and run around to different people till I could get ahold of someone I could work with and now it’s been 5 days and I’m still awaiting info on my warranty coverage. More
by richstemen
Employees Worked With
March 16, 2026
Issue was not resolved. There is a definite growling noise that continues. The team said they couldn’t hear anything saying it was road noise however this is unmistakenly There is a definite growling noise that continues. The team said they couldn’t hear anything saying it was road noise however this is unmistakenly different. This can be heard especially at speeds over 30 mph. More
by KBROWN
Employees Worked With
Randy
March 16, 2026
Great job! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit! They allowed me to come in before my appointment time and they finished the job quickly. Very happy with the visit! More
by JCoombe
Employees Worked With
March 15, 2026
My service advisor was rude and unprofessional. The technician didn’t find any of my concerns. The technician didn’t find any of my concerns. More
by kierabush70
Employees Worked With
March 14, 2026
The staff was very friendly and helpful. The process was much easier than I anticipated also. I had no issues at all with wait time, or the service I received. My mom and I went down the str The process was much easier than I anticipated also. I had no issues at all with wait time, or the service I received. My mom and I went down the street for breakfast, and my service was done before we were. Good experience. More
by hicks.rn66
Employees Worked With
March 14, 2026
Great experience. Listened and followed through effectively. They made sure they answered my questions. Recommended dealership. Listened and followed through effectively. They made sure they answered my questions. Recommended dealership. More
by lrperdew
March 13, 2026
Great experience sales and finance team very professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! professional, personable, efficient, trustworthy. Overall happy with my trade and new Toyota! More
by dmaraffa
March 13, 2026
Friendly and very low pressure on additional recommended services. Nice waiting area. Sealed transmission fluid changed...no issues. services. Nice waiting area. Sealed transmission fluid changed...no issues. More
by Dana
Employees Worked With
March 12, 2026
Close to my home. Friendly, was in and out in an hour. Oil change and brake fluid. Friendly, was in and out in an hour. Oil change and brake fluid. More
by Givionnena
Employees Worked With
