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Toyota Direct
Columbus, OH
1,458 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,458 reviews
Verified Customer
June 07, 2025
Chris Grossman has been my service advisor for 11 years. I can always depend on him for good advice about our 2 Toyotas! I can always depend on him for good advice about our 2 Toyotas! More
by rlt.mbt1952
Employees Worked With
June 07, 2025
John got me checked in easy peasy and kept me updated while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service while my car was in for an oil change. This is the 2nd time I've worked with him, so I grabbed his card for future appointments. Always great service here! More
by rsixis
Employees Worked With
June 07, 2025
Carlos was friendly and helpful. Overall I thought the service was good, but I think they low-balled me on the trade-in. I should have expected that. Overall I thought the service was good, but I think they low-balled me on the trade-in. I should have expected that. More
by jack.vankeuls
June 06, 2025
The communication regarding my car was terrible! I call multiple times with no return call.Amd when I spoke with the manager after requesting him to call me several times, he was rude I call multiple times with no return call.Amd when I spoke with the manager after requesting him to call me several times, he was rude More
by coachsdunlap
Employees Worked With
Lacy
June 05, 2025
Jacob was quick to check me in and explain the recall for battery components. Plus, there was not much wait time to get the work done. AND I didn’t owe anything. I so appreciate the work you do there and the battery components. Plus, there was not much wait time to get the work done. AND I didn’t owe anything. I so appreciate the work you do there and the people you employ. More
by 61kshapiro
Employees Worked With
Jacob Handlin
June 05, 2025
Thank you, for taking care of my tire and alignment after the road hazard tire blowout. the road hazard tire blowout. More
by dbacree
Employees Worked With
June 04, 2025
Oil Change, Caleb was very courteous. It was avery pleasant experience. I will be using the dealership again. It was avery pleasant experience. I will be using the dealership again. More
by mike@oldshoemusic.com
Employees Worked With
June 04, 2025
Great service! I like working with Chris Grossman, very informative and easy to understand the service to be conducted. Highly recommend Toyota for service and Ch I like working with Chris Grossman, very informative and easy to understand the service to be conducted. Highly recommend Toyota for service and Chris as the service manager. I also like the change with the coffee area. More
by sagoldsmith63
Employees Worked With
June 04, 2025
I’m a very long time customer and have been completely satisfied until my last visit. I wanted to 60,000 mile service and did not get it. Plus I suspect I was wrongly upsold. My car was returned to me satisfied until my last visit. I wanted to 60,000 mile service and did not get it. Plus I suspect I was wrongly upsold. My car was returned to me with dirt inside. Not happy this time. More
by brent.rosenthal1
Employees Worked With
