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Toyota Direct
Columbus, OH
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,617 reviews
August 15, 2025
Schneider was so helpful in finding me the exact Sienna I was looking for and within days I owned it and am enjoying it. Thomas was very patient and helpful in the financial end of it. Wonderful experience. was looking for and within days I owned it and am enjoying it. Thomas was very patient and helpful in the financial end of it. Wonderful experience. More
by bdunfee5
Verified Customer
August 15, 2025
Please ignore my previous rating with the stars. I messed up. They should all have been five stars. The comments are the same though - great and friendly service! I messed up. They should all have been five stars. The comments are the same though - great and friendly service! More
by bdunfee5
August 15, 2025
Close to my house and easy to get to. A large service department and great people A large service department and great people More
by BARBOSUFC
Employees Worked With
August 15, 2025
Ricky was fantastic to work with and got me back on the road very quickly. road very quickly. More
by aaronschimming
Employees Worked With
August 15, 2025
Awesome people easy to work with Got the job done love my truck would recommend them to everyone truck would recommend them to everyone More
by dennypro69
Employees Worked With
August 14, 2025
The guy charge me for parts and he never call me back yet. He told me he is going to call me once a part arrives. He just use an ink pens and paper and at the end he forgot everything. Iam still waitin yet. He told me he is going to call me once a part arrives. He just use an ink pens and paper and at the end he forgot everything. Iam still waiting for a call from him., may be he is going to call me next year lol More
by meg_nath346
Employees Worked With
August 14, 2025
Did not receive the all inclusive summer service special of $59.95 + 2 extra quarts. Requested refund, but did not receive. Requested call from Service Manager. Also, quote of $165 to drill out and repla of $59.95 + 2 extra quarts. Requested refund, but did not receive. Requested call from Service Manager. Also, quote of $165 to drill out and replace 2 skid plate bolts was over the top. More
by ric.brewer
Employees Worked With
Randy? - Service Writer
August 14, 2025
friendly staff and nice waiting area - took an inordinately long time for a tire rotation inordinately long time for a tire rotation More
by msupp84
Employees Worked With
August 14, 2025
My insurance was very slow to authorize payment, & the insurance person resigned, so a new person had to take over. But Toyota was very good at letting me know the status, Jake in particular. My Toyota re insurance person resigned, so a new person had to take over. But Toyota was very good at letting me know the status, Jake in particular. My Toyota repairs were completed, & I'm happy with it. Thank you. More
by sharon.kilby
Employees Worked With
Jake
August 14, 2025
I called to schedule a checkout and asked for a quote of what I was due for. Told one price and then showed up for the appointment only to be given a list of other items I was due for. I’d have preferred to what I was due for. Told one price and then showed up for the appointment only to be given a list of other items I was due for. I’d have preferred to been told before hand when I called to schedule what I was due for. More
by nbezak
Employees Worked With
