Toyota Direct

I made an appointment to come in, but it seemed like our service took longer than expected. I noticed that other customers who arrived after us were being served sooner. Jonathan was very helpful during our service took longer than expected. I noticed that other customers who arrived after us were being served sooner. Jonathan was very helpful during our visit, and I appreciate his efforts. However, we felt that the overall customer service experience could have been improved. More

It was good. I went for oil change I got it done and left. The gentleman helped me is helpful. I went for oil change I got it done and left. The gentleman helped me is helpful. More

Took a lot longer for a first service that was just tire rotation and checking fluid levels rotation and checking fluid levels More

Communication was bad and I am not sure they found the true root problem!! Was back in 2 extra times!! true root problem!! Was back in 2 extra times!! More

Good People , Fast service , and “Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.” — Kevin Stirtz customer service is the most natural activity in the world. It’s fun to help others because it feels good.” — Kevin Stirtz More

There’s too much to explain here in full, but due to the severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know severity of the situation, my attorney will be contacting corporate directly. In short, the customer service was unacceptable — no one seemed to know what was going on, and the entire process was disorganized from start to finish. They attempted to pass a service charge on to me that the warranty company had actually instructed them to continue to diagnose because they needed more information. The only updates I received were vague mentions that they needed “more time to diagnose,” yet they tried to bill me hourly for that time. To make matters worse, I was told the vehicle was ready for pickup via tow — only for the tow truck to arrive and find that the car was not, in fact, ready. The lack of communication, poor service, and mishandling of the situation made for a completely unacceptable experience. More

Quick and thorough servicing of my automobile. Knowledgeable and friendly service manager. I always get my Toyota serviced here. Knowledgeable and friendly service manager. I always get my Toyota serviced here. More

sounded like justin was interested in actually looking at my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my is my tundra concerns, when he called to say he thinks its a common issue with the transmition. i asked him to drive it to make sure he was seeing my issue. i left tundra for 2 weeks, he called and said it was ready he could do nothing. i came and picked up truck and when i got home the invoice shows he drove it a total of 7 miles! did it even leave the lot? i drove 2 trucks 74 miles 1 way for service twice and i don't think i was served very well at all. this truck never had an issue untill it had 3000 miles on it. i've been complaining since then. i probably spent 75 dollars in gas to come there for nothing ! no not happy chris hamlin More

My appointment was for a free 64 point inspection. When I arrived they verified I was there for an oil change and check. Not sure why they expected I would get an oil change when I did not request i When I arrived they verified I was there for an oil change and check. Not sure why they expected I would get an oil change when I did not request it. Fast service and very little wait time was great. No other cars in line when I arrived, which was great! Although this survey requires I rate a person I worked with, I have no names of anyone I worked with so I made up a rating for Rufus (don't know him) More

I had an appointment, I was on time and so were they. My tech was nice and polite. The service was completed within an hour and I was on my way.? My tech was nice and polite. The service was completed within an hour and I was on my way.? More