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Toyota Direct
Columbus, OH
1,895 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,895 reviews
Verified Customer
December 26, 2025
We had a very good experience and the people were very friendly and easy to work with friendly and easy to work with More
by mel_ann33
December 25, 2025
Everyone was very helpful and made the buying process easy. I would highly recommend the dealership to family and friends. easy. I would highly recommend the dealership to family and friends. More
by haroldvest1
December 25, 2025
Toyota Direct always provides fast and efficent service. The shop is clean and the waiting area well stocked with drinks and snacks. The shop is clean and the waiting area well stocked with drinks and snacks. More
by marshallkaren29
December 24, 2025
December 24, 2025
The staff from front maintenance desk to the technical analyst was very professional and a pleasure to work with. analyst was very professional and a pleasure to work with. More
by entishart
Employees Worked With
December 23, 2025
Outstanding, efficient service. Excellent communication before and during service. Super friendly, especially xxx't Service Mgr. Cliff Williams, who diagnosed and corrected a highly Excellent communication before and during service. Super friendly, especially xxx't Service Mgr. Cliff Williams, who diagnosed and corrected a highly techincal problem involving interference on my my A.M. radio band reception. I've been a customer at Toyota Direct for nearly 20 years and couldn't be happier with the sales and maintenance service I've received. More
by jim.lewis.10000
Employees Worked With
December 22, 2025
I had a 630 appointment and since the attitude soon as I pulled up three minutes late, then I wasn’t offered any coupons so I had to pull up the coupon to get my discount on my oil change then I asked to ge pulled up three minutes late, then I wasn’t offered any coupons so I had to pull up the coupon to get my discount on my oil change then I asked to get my antifreeze topped off, and I was told that it was full when it wasn’t. I had to end up, filling it up myself when I got home then to top it off I asked why my check engine light was on which they told me and I asked what O2 sensors that was triggering it and they told me it was too when actually it’s four and they still didn’t tell me which two that was trigger in it. This is my second time at this dealership for service. I usually go to Germaine Toyota and never had this problem. More
by tommyjessie
Employees Worked With
December 21, 2025
Great staff and friendly service! Clean facility and lots of car options. We would recommend this to anyone looking for a new Toyota. Clean facility and lots of car options. We would recommend this to anyone looking for a new Toyota. More
by selsomartinez77
