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Toyota Direct
Columbus, OH
1,452 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,452 reviews
March 07, 2025
Friendly and waiting area is nice and clean. I am always able to schedule an appointment without waiting a long time. I am always able to schedule an appointment without waiting a long time. More
by luhallstrom
Verified CustomerEmployees Worked With
March 07, 2025
I do not reply to surveys that demand a min word count and responses ! Srop and responses ! Srop More
by tmorse24
Employees Worked With
March 07, 2025
I am happy with Toyota Direct but I had a Remote issue that lingered for 6 mos until it finally was fixed. I was told that my trial subscriptions would be started over back to the time of purchase in Aug that lingered for 6 mos until it finally was fixed. I was told that my trial subscriptions would be started over back to the time of purchase in August of 2024. That has not happened to date. Please renew my subscriptions. thanks, Larry Hodge More
by Lhodge11
March 05, 2025
Mindy was accommodating, friendly, and professional in her dress and demeanor. Yes she was, yes. her dress and demeanor. Yes she was, yes. More
by Jstarr94
Employees Worked With
March 03, 2025
The team at Toyota direct were extremely helpful and professional: the hey listened to my needs and helped me get into a great truck thank you professional: the hey listened to my needs and helped me get into a great truck thank you More
by bryan.jasin
March 03, 2025
The service area is always very communicative with what the technician to accomplishing and the estimate on finishing service is prompt/helpful to get on with my day. the technician to accomplishing and the estimate on finishing service is prompt/helpful to get on with my day. More
by acmstamp
March 03, 2025
Every time I go, Ifeel a sort of hard sell regarding your wheel alignment measurement system. It is unattractive. wheel alignment measurement system. It is unattractive. More
by brbgriffin
Employees Worked With
March 03, 2025
After being frustrated for returning to the service center for months for the same vehicle instability problem, the issue was finally resolved, thanks to manager Jeremy for listening to me and taking a center for months for the same vehicle instability problem, the issue was finally resolved, thanks to manager Jeremy for listening to me and taking action, and for the wonderful customer service offered by madam Isatou. I am a happy customer. More
by mucook
March 02, 2025
I informed the Toyota Direct the past 3 times that I had an issue with the tire pressure sensor light and each time the tech just put air into the tire. Now I'm being told that i have to purchase a new sens an issue with the tire pressure sensor light and each time the tech just put air into the tire. Now I'm being told that i have to purchase a new sensor. I believe that this is something that should have been replaced when it was originally brought to their attention. My last visit the rep told me that they didn't ahow any records. Unfortunately I can't input the information in myself. If so the rep would have visibility that this has been an ongoing issue. I don't appreciate the nonchalant attitude of not caring about the customer. More
by latishab997
Employees Worked With
March 01, 2025
Nice staff. Clean facility. Prompt service. Professional care. Honest estimate. If it wasn’t for the numerous surveys I’ve completed thus far- I wouldn’t have an Clean facility. Prompt service. Professional care. Honest estimate. If it wasn’t for the numerous surveys I’ve completed thus far- I wouldn’t have any complaints. More
by cookielive
Employees Worked With
