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Toyota Direct
Columbus, OH
2,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,001 reviews
February 06, 2026
Misdiagnosed, broke down immediately, police tow, transmission failure, $7,000 repair, third week waiting—lost trust. transmission failure, $7,000 repair, third week waiting—lost trust. More
by lovely43230
Verified CustomerEmployees Worked With
February 06, 2026
The service representative was very friendly and worked very well with the staff member who assisted him. Got what I needed taken care of while I waited in the nice lobby. very well with the staff member who assisted him. Got what I needed taken care of while I waited in the nice lobby. More
by kmstrohm
Employees Worked With
Don’t remember gentleman name
February 05, 2026
I was disappointed when I took my vehicle there without resolving the problem they made. resolving the problem they made. More
by Kon
February 05, 2026
Everything was good, except for being constantly asked to submit a review. Stop asking me for a review. Just take care of my cars. submit a review. Stop asking me for a review. Just take care of my cars. More
by lovettemichael
Employees Worked With
February 05, 2026
I don't take my car to anyone but Chris Grossman. It's like going to see an old friend. I trust his counsel on what needs done. It's like going to see an old friend. I trust his counsel on what needs done. More
by michelledunn1
Employees Worked With
February 05, 2026
I brought my car in on Monday, February 2nd, and it required a return service. Emma, the technician I always use, was fantastic! She quickly took care of everything and ensured my car was running smoot required a return service. Emma, the technician I always use, was fantastic! She quickly took care of everything and ensured my car was running smoothly. I highly recommend her. More
by tiffanysims123
February 04, 2026
Great experience. Repeat customer (over and over again) Candy Strawn and Russell Doddroe took great care of us. Repeat customer (over and over again) Candy Strawn and Russell Doddroe took great care of us. More
by craigmokma
February 04, 2026
I will always recommend Toyota Direct. They are hornet, they are fair, and they always treat you like family. They are hornet, they are fair, and they always treat you like family. More
by jjrodock
February 04, 2026
Everything is always easy and convenient. The staff are all nice and customer service is great! The staff are all nice and customer service is great! More
by huntermi.taylor
February 03, 2026
Clifford was very informative and didn't push me into getting extra work done. He was fair and kind. getting extra work done. He was fair and kind. More
by loramcelroy0
Employees Worked With
