Toyota Direct

I’m giving this service one star solely because of the pricing—$100 for a simple plate change is outrageous. I want to be clear: my service advisor was professional and courteous, and I don’t place any bl pricing—$100 for a simple plate change is outrageous. I want to be clear: my service advisor was professional and courteous, and I don’t place any blame on him. However, I wasn’t given a quote before the work began, and that’s a problem. The task took about 15 minutes, and yet I was charged $100 in labor. I had to negotiate to get the price reduced, but even then, I felt this service should have either been free or at least reasonably priced. Especially frustrating is that a customer service representative previously told me it would be free. As someone who comes in frequently for service, this experience was disappointing. Toyota, you really need to reevaluate your pricing structure for minor tasks like this. More

My service advisor was excellent. So was the tech. I was in and out in less than 2 hours. So was the tech. I was in and out in less than 2 hours. More

Our salesman Jeff Kazee was an absolute gem. He was the only one to approach us in the pouring rain, showed us multiple vehicles and showed us the differences. I did feel a little rushed and He was the only one to approach us in the pouring rain, showed us multiple vehicles and showed us the differences. I did feel a little rushed and pressure from the sales manager when he tried to say that someone was interested in the car I bought….. 30 minutes before closing. lol yeah okay buddy. He did come check in with us multiple times and negotiated closer to what I was asking. I should’ve asked for added accessories. Regardless, super polite and clean facility and would recommend my boy Jeff and Dee everyday of the week. Thomas was absolutely joy to work with! More

Used car sold me a service contract that no company is willing to work with. Guess how I'm feeling willing to work with. Guess how I'm feeling More

Not good experience. Will never go there again. Not interest to sell maintenance packages and extended warranty packages. Financial manager not interested and they did no Will never go there again. Not interest to sell maintenance packages and extended warranty packages. Financial manager not interested and they did not explain anything to us More

Everything was very friendly and straightforward. I will definitely bring my vehicle here for services beyond the very basic. I will definitely bring my vehicle here for services beyond the very basic. More

I was waited on right away. I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold I went to Toyota west and was ignored for 45 minutes They listed 11 Siennas in stock and only had two and they said those were already sold More

They are the best. Always makes me feel like I am family. Best customer service. Always makes me feel like I am family. Best customer service. More

With service done he just hold my keys and make me wait for 3 hour. I had appointment and didn’t get out till 3 hour. It just west my time and I had to cancel other important stuff due to just not letting for 3 hour. I had appointment and didn’t get out till 3 hour. It just west my time and I had to cancel other important stuff due to just not letting me go when the service was done with the car.. More

They are not fast. Employees are generally friendly tho. The service workers unplugged my dash cam. Sus. Employees are generally friendly tho. The service workers unplugged my dash cam. Sus. More