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Toyota Direct
Columbus, OH
2,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,064 reviews
Verified Customer
March 09, 2026
I called because I could have been late and the person informed me at that moment of the 15 minutes policy, I arrived and nobody care how late they were. The person who received my vehicle was very negati informed me at that moment of the 15 minutes policy, I arrived and nobody care how late they were. The person who received my vehicle was very negative making statements “your results maybe ready at 4pm”, “the car may need to stay until Monday”, “your warranty does not cover that (without even looking at it). I dropped my car at 8:35am and I didn’t get any information until past 1pm. I paid $200 for a job that has no description and her words if the light come back up, the part needs to be replaced. More
by pierrettemorales
Employees Worked With
March 09, 2026
Very helpful staff, good communication, repairs successful, very happy with service. I will return with future issues. successful, very happy with service. I will return with future issues. More
by Serene
Employees Worked With
March 09, 2026
When i pulled up they was right there ti wait in me I really appreciate great customer service. And they were very fast on taking care of my oil change.. Thank you really appreciate great customer service. And they were very fast on taking care of my oil change.. Thank you More
by toddandkembaj
Employees Worked With
March 09, 2026
Chis is always wonderful to work with. I did leave TD for a few years, but now I'm back and happy to have Chris taking care of my Camry. Thank you for getting me in and out quickly on a Sa I did leave TD for a few years, but now I'm back and happy to have Chris taking care of my Camry. Thank you for getting me in and out quickly on a Saturday morning.. :) More
by KimG
March 09, 2026
As always, Mr. Deppen was polite and professional with respect to my vehicle's service. The work performed was also excellent. Deppen was polite and professional with respect to my vehicle's service. The work performed was also excellent. More
by crinehart1
Employees Worked With
March 09, 2026
Confusion, miscommunication, some sales people with multiple customers some with none. Slow process. Did very well with title/tag transfer multiple customers some with none. Slow process. Did very well with title/tag transfer More
by destroyer3570
March 08, 2026
Margaret Arnold welcomed and greeted me well. From an overall standpoint, the service was very good. From an overall standpoint, the service was very good. More
by nesta32_35
Employees Worked With
March 08, 2026
The service staff was kind ,helpful and fast. They explained everything being done in a clear manner. They explained everything being done in a clear manner. More
by marple6603
Employees Worked With
March 07, 2026
I appreciated the thoroughness and attention to detail by Larissa and her team, and her recognition of my longstanding passion for this brand, and my maintenance history. I’m following up with Toyota on so Larissa and her team, and her recognition of my longstanding passion for this brand, and my maintenance history. I’m following up with Toyota on some additional work that is needed on my car. More
by susie327
Employees Worked With
Larissa (Lacy) Sanker
