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Toyota Direct
Columbus, OH
1,826 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,826 reviews
December 26, 2024
Walked in without an appointment to test drive a Prius. Russell promptly greeted me, let me test drive on my own, and provided a no hassle negotiation process. The simplest transaction I’ve ever made! Russell promptly greeted me, let me test drive on my own, and provided a no hassle negotiation process. The simplest transaction I’ve ever made! More
by aseiler1
Verified Customer
December 25, 2024
I like service for Toyota because my dream and my real vehicle I happened i vehicle I happened i More
by mohamed dahir
December 25, 2024
Quick service. Nice area to wait. Polite service representative who answered all questions I had Nice area to wait. Polite service representative who answered all questions I had More
by center6313
Employees Worked With
December 25, 2024
Grossman and his crew are the best! Been taking care of me for 20+ years. Been taking care of me for 20+ years. More
by tmonturo
Employees Worked With
December 24, 2024
I went to the dealer store a few times before my purchase and so interacted with more agents. Everybody was very helpful. and so interacted with more agents. Everybody was very helpful. More
by 7alberi
December 24, 2024
Made an appointment to have a tire looked at 2. 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issu 25 hrs later walked out with a full service and wipers, they never looked at the tire. Left two messages within 24 hours of the service about the issue and request for a service manager to return a call, 4 days later have yet to hear from anyone. The next phone call will be to corporate to express my displeasure. More
by bo1letterio
Employees Worked With
December 24, 2024
Convenient location. Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choic Attentive and transparent communications with my service representative. Comfortable waiting lounge area complete with a wide variety of coffee choices and bagels. More
by st12101999
Employees Worked With
December 24, 2024
The service was easy to schedule. I was kept well informed during the appointment both through texts, and in person from the coordinator. I was kept well informed during the appointment both through texts, and in person from the coordinator. More
by tompopoff
Employees Worked With
December 24, 2024
Charge too much for services. $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expe $375 to replace tire sensor, $150 for console cover spring install. Sensor light will remain lit & console cover will remain open. Can’t justify expense. Was over $1,000 to get 3 tires & 1 free & an alignment for 15” tires. Will get free rotation . More
by debbodkin
Employees Worked With
December 23, 2024
Excellent dealership to work with. Easy to deal with. Communicates effectively and delivers a great product. Easy to deal with. Communicates effectively and delivers a great product. More
by barlowj48
Employees Worked With
