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Toyota Direct
Columbus, OH
1,493 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,493 reviews
September 14, 2024
Great experience, we were 2 hours away, and we got there 15 min before closing due to working until 5. Jeff had everything waiting for us as we had already done the application and settled in the price. J 15 min before closing due to working until 5. Jeff had everything waiting for us as we had already done the application and settled in the price. Jeff stayed professional and courteous even though we kept him after closing. I would recommend Toyota direct especially as they oro used what I wanted at the price I needed. More
by david.rose0
Verified Customer
September 14, 2024
I was driving the day after my service and used my windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It windshield washer fluid. Immediately after the warning came on that it was low. They are supposed to top off all fluids and tell you you they do. It makes me wonder what else wasnt done if this simple thing wasnt. More
by jmcgee1000
September 13, 2024
Great representative. I love working with her good customer service five stars Service The only place I go to to get my service done on my cars I love working with her good customer service five stars Service The only place I go to to get my service done on my cars More
by kfares1
Employees Worked With
September 13, 2024
They are always ready to help you and also explain what you need and all that, and i will always go to Toyota direct and get my service done. you need and all that, and i will always go to Toyota direct and get my service done. More
by essien.philomena
September 13, 2024
The wait time, with appointment, for oil change is way too long. I was there almost 2 hours too long. I was there almost 2 hours More
by pettism
September 13, 2024
Very courteous. Appreciate the lobby. Could sometimes use more folks to check people in when they arrive. Appreciate the lobby. Could sometimes use more folks to check people in when they arrive. More
by privatejen1
Employees Worked With
September 13, 2024
Happy with the service. Clifford was friendly and helpful. The most annoying part is having to provide 15 words here. Clifford was friendly and helpful. The most annoying part is having to provide 15 words here. More
by nicoledbennett10
Employees Worked With
September 13, 2024
Good people, good service . I’ve been appreciating you and the good people here at Toyota Direct for over 10 years now! I’ve been appreciating you and the good people here at Toyota Direct for over 10 years now! More
by sisterschoon
September 13, 2024
The honesty of the Toyota direct service is not as expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t kn expected, last time I brought my sienna for tier rotation, I was initially charged for that, and I discovered that it was not rotated, if I didn’t know that it would end with me paying for something not done. Now I cannot guarantee that all previous services was done properly or not. I mentioned that in the previous message, no response at all. That made me mad since no one from the customer service cared about that. I purchased two brand new cars from you. and you payed me back my loyalty to the place. Now I would not recommend you to any one. More
by abuomarshurafa
Employees Worked With
