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Toyota Direct - Service Center

Columbus, OH

4.1
1,043 Reviews

1,043 Reviews of Toyota Direct - Service Center

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June 15, 2025

It’s great dealer and he doing good process I appreciate the support and everything More

by danielzenam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph .Richardson
June 15, 2025

I came in without and appointment and described my problem and was told we can do it now about 2 hours and it turned out exactly as I was told! More

by babsmassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
June 13, 2025

Paid $1817 for tires, service and lights on dashboards. The lights are still coming on. I went to pick up my car and they couldn’t find my paperwork and only one very kind man was trying to help so many pe More

by chrisandberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy and Chuck
June 13, 2025

Great customer service, rep was able to get me a few discounts. service was quick. coffee and bagels! More

by S.A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2025

Always excellent service, especially Chris Grossman and Mindy Hill. Unfortunately this time the wrong battery was installed More

by slbray917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I had an oil change and it took less than 30 minutes, which was great because I was on my lunch hour. More

by ellness21
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

I like that they call me proactively to schedule appointment. The waiting area is good, and the staff is always courteous and helpful. More

by ckwan99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2025

my vehicle is still not running correctly even though i told them all the problems!! im still under warranty so thats probably why it wasnt fixed!!! More

by elshay2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Malek Abed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Belcher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Ennis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Walden
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2025

Simply the best. Treat you like family. Always put the customer first. Best service in town. More

by jjrodock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Charles Hessel provided impeccable service for two consecutive days. He was a pleasure to work with. I'll be back! More

by ljboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hessel
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