Toyota of Cleveland

My Wheels-My Keeper II have limited knowledge about the motor or other workings under the hood of my Matrix. I trust Cleveland Toyota to make thorough multipoint inspect II have limited knowledge about the motor or other workings under the hood of my Matrix. I trust Cleveland Toyota to make thorough multipoint inspection and advise of any routine or extra care to keep it in tip top shape. Friday when I arrived at the dealership for the warranty work I was met with a smile and invited to take advantage of the waiting area, coffee and other cold drinks along with the delicious smell of popcorn. The Liaison visited with me, asking what I thought of my Matrix. I love it. My Service Advisor informed me that I will need front brakes when I come in for the next service appointment. I depend on Cleveland Toyota to keep me informed and take care of the needs of my 2009 Matrix. More

Thorough inspection and oil change Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a complimentary car wash. More

Very helpful, put us in a car we were looking for We arrived to look at a smaller vehicle on the used lot, and were greeted quickly by Thebron. The vehicle we had found online was gone, but Thebron li We arrived to look at a smaller vehicle on the used lot, and were greeted quickly by Thebron. The vehicle we had found online was gone, but Thebron listened to what it was we were looking for and returned with manager Joey who recommended a vehicle matching our needs. Thebron worked with us as we looked the vehicle over, and gave us great information. Allowing us to drive and test the vehicle out. Monte' and Thebron worked out an offer for us and Alfred breezed through our financing. Overall a good experience. More

Liars Bought a used f-350 from the deal. During test ride, I noticed an issue with the door, windshield washer, and a lot of the lights didn't work. When I Bought a used f-350 from the deal. During test ride, I noticed an issue with the door, windshield washer, and a lot of the lights didn't work. When I was talking to the manager, he promised to fix every single issue. Come back a week later to purchase the truck and they put completely different headlights on (that look ugly) fixed the washer fluid. But did not fix the door. At this point I was tired of waiting so I purchased the $42,000 truck anyways. Here we are a week after purchase, the door was never fixed. The lights work off and on. The cac boot blew off. And I just got a ticket because the dealer never transferred the tags to the new truck. I call the dealer and they say that they aren't responsible for the ticket because they are back logged in their title office. All in all, very horrible service. A dishonorable salesman and manager. Ive bought three $40,000+ vehicles from this dealership in the last two years. I will never return. Not even for an oil change More

New Vehicle Purchase We were shopping for a new Toyota Sienna XLE - and it had to be sky blue pearl! And, while some other car dealers showed less interest in us because We were shopping for a new Toyota Sienna XLE - and it had to be sky blue pearl! And, while some other car dealers showed less interest in us because we were "just" shopping for a mini-van, Toyota was excited to show us the Sienna & showed enthusiasm for the product. Brandon Moon was incredibly helpful throughout the entire process and was able to answer all our questions. He found the exact color & model for which we were looking, & he and Shaq Daniel worked together to get us the best deal & offered us a great price on our trade-in vehicle. In fact, Shaq stayed quite true to the Toyota motto - "Let's go places!". What better vehicle to go to all those places we've always wanted to visit (like Texas) than our gorgeous new Sienna?! ;-) Even after we had made our decision, Brandon took us on a test drive & made sure we were completely satisfied before we signed the final paperwork. On the financial side of things, Tyler Ratledge researched to be sure we were getting the best loan rate, & then very clearly went over all the different warranty & maintenance information. And, finally, once all the paperwork was signed, Brandon worked incredibly hard to be sure we had our van in time to show it off at a party the next evening. Toyota of Cleveland is super-clean & super-friendly & offers all kinds of great amenities. Sometimes, when you're buying a new vehicle, different aspects of the process can "taint" the experience - not this time!! From beginning to end, we had a great experience, & we would definitely recommend both the dealership & Brandon Moon to our family & friends! We love our new Sienna!! More

Best dealership around!! Everyone at Toyota of Cleveland was absolutely amazing! This was my third Toyota I've bought and my experience here was by far the best dealership!! Everyone at Toyota of Cleveland was absolutely amazing! This was my third Toyota I've bought and my experience here was by far the best dealership!! Demetrius the most kind hearted guy around 😉 More

An Awesome experience We were greeted right away and our salesman spent considerable time helping us. The gentleman that appraised our trade was more than fair and the fir We were greeted right away and our salesman spent considerable time helping us. The gentleman that appraised our trade was more than fair and the first quote on the vehicle that we wanted was exceptional. More

I purchased a used Toyota I have purchased several cars from Toyota of Cleveland ,with Gregg Bain always my salesperson. He has always went above and beyond service with all ou I have purchased several cars from Toyota of Cleveland ,with Gregg Bain always my salesperson. He has always went above and beyond service with all our family purchases. I highly recommend him to all my friends looking for a vehicle. Thank you. More

Purchased a Used Honda Vehicle Very friendly sales team worked with me on the phone and also in person even though they knew I drove 2 hours to look at the vehicle. After purchas Very friendly sales team worked with me on the phone and also in person even though they knew I drove 2 hours to look at the vehicle. After purchase my Honda dealer found some things they recommended fixing but overall the vehicle was in good used condition. I would recommend taking your used vehicles to a shop for inspection if you cannot do it yourself. More

Excellent customer service Jimmy was very knowledgeable and able to answer our questions we had about the vehicle. He was very patient with us while we made the decision to buy Jimmy was very knowledgeable and able to answer our questions we had about the vehicle. He was very patient with us while we made the decision to buy the vehicle. The financial department was thorough and explained everything very well. We felt valued and was very pleased with our experience. More