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Toyota of Cleveland

McDonald, TN

4.9
5,459 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,459 reviews

June 01, 2026

I won’t be back there for servicing again - I really feel Like they tried to pull one over on me and I won’t trust them again. Done! More

by PATDARRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelia Caronia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2026 -

Toyota of Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Chretien General Sales Manager 423-664-9715

June 01, 2026

Julien was phenomonal at explaining our financing, different warranties and services we could add if we chose to. He didn’t drag things out unnecessarily, or try to upsell anything we didn’t need. We More

by bradylexwooden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2026 -

Toyota of Cleveland responded

Thank you for the five-star review. We’re delighted Julien made financing and warranty options clear while keeping the process efficient and pressure-free. We look forward to helping you again with your Toyota. Justin Chretien General Sales Manager 423-664-9715

June 01, 2026

Tyler and Tyler were both incredibly helpful in putting my wife in a safer car. They didn’t pressure us into a specific model, and they did everything they possibly could to help our family. We will recomm More

by bradylexwooden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Standridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2026 -

Toyota of Cleveland responded

Thank you for your kind words about Tyler and Tyler’s helpful approach in finding the right used Toyota Corolla Cross for your wife. It’s rewarding to know they could assist your family without any pressure. We appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

Great job Alison. You went out of the way to make sure I was informed. More

by HPCALDWELL324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

We’re delighted Alison went the extra mile to keep you updated. Thank you for trusting us with your Toyota service. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

The service advisor was very knowledgeable with going over the requirements of the service and what was expected. The advisor told me of anything not I. Spec. That may need to be taken care of later More

by MARKT5560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

We’re glad Luis clearly outlined the service requirements for your Toyota Tacoma and highlighted potential future needs. Thank you for trusting us with your Tacoma’s care. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

Very friendly, knowledgeable & prompt service staff. They took very good care of my car & kept me informed as to what was going on. More

by RRMUNDY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

Thank you for your five-star review and for trusting our team with your Toyota Highlander Hybrid. We’re glad our friendly, knowledgeable, and prompt service kept you informed and your vehicle well cared for. We look forward to assisting you again in the future. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

Great staff excellent help with getting us what we wanted and great deal on pricing More

by NBULLINGTON8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Keith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

Thank you for the kind feedback. We’re delighted that our team helped you find the perfect used Camry at a price you liked. Please let us know if you need anything else in the future. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

Outstanding experience at Toyota of Cleveland! Both Josh from sales and Julian from financing were friendly, knowledgeable, and professional throughout the entire process. They answered all my que More

by sharlingperez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

We’re thrilled Josh and Julien guided you through a clear, stress-free process. Congratulations on your used Toyota Corolla and thank you for recommending us. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

I purchased a vehicle and everything was handled perfectly from start to finish. They were all friendly, helpful and professional and not pushy salespeople which I can't stand. It was such a refres More

by jbcamerlin95
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane DeFoor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daegan Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2026 -

Toyota of Cleveland responded

Thank you for sharing your positive experience with your new Toyota Crown Signia. We’re glad Daegan, supported by Taylor and Shane, provided friendly, professional service without pressure. Enjoy your Crown Signia and we look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

Jason Keith did a great job! He got me in and out fast and gave me updates throughout the process. More

by JMONROE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Keith
May 31, 2026 -

Toyota of Cleveland responded

It’s great to hear that your Toyota Tundra service went smoothly and that our team kept you updated throughout. Thank you for choosing us, and we look forward to assisting you again in the future. Justin Chretien General Sales Manager 423-664-9715

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