Toyota of Lancaster

My experience was the worst experience. I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sa I was told my vehicle was ready so I drove 556 miles to pick it up on February 24, 2024. Before I departed Northern California, I provided the sales representative with the information for the application. The time was approximately 12:30 p.m. Upon arrival to the dealership, the sales representative had already gone home for the day. I returned the following day to purchase the vehicle and the vehicle still needed to be cleaned and fine tuned. My complaints were the Crayola melted in the back passenger door in three places, the windshield wipers scraping, the tire treads were very low, the vehicle needed to be polished, the rear passenger side paint didn't match, the panoramic roof needed to be lubed and the Carplay/Appleplay needed to be installed. The sales guy said that they could drop $1k off the price of the vehicle for the tires and that I could bring the vehicle back to get all the other things attended to. Then I requested that the dealership only run my credit with Golden One Credit Union. They agreed, but weeks later I received proof they didn't keep their agreement and ran my credit with Wells Fargo and other institutions. On the day I purchased my vehicle, February 25th, I completed the proper paperwork, gave the $10k deposit and signed everything. A week later, Toyota of Lancaster phoned me and told me the bank would not finance the vehicle with the extended warranty terms as they were. They said that the price was extremely high for the amount of miles on the vehicle. Toyota agreed to drop the warranty price by $1700. The warranty products remained the same. Only the package was discounted. I told them that until I have my vehicle serviced properly I couldn't sign the paperwork. They requested that I return the car to their dealership 556 miles away. A week later 3returned the vehicle and was given a rental vehicle for the week since I had to return to Northern California, 556 mile for work. Four days later, I received a call from Joe, the internet manager that the vehicle was ready. The Carplay/Apple play was installed, the panoramic roof was lubed, the transmission and engine inspection was completed, the Crayola was removed, and the fender clip couldn't be replaced unless they replaced the whole bumper. I told Joe that I could return to pick up my vehicle on that Sunday. I arrived on that Saturday, a day before to return the rental and I received my vehicle, only to find out that the Crayola was removed. The panoramic roof was not properly lubed, the Carplay/Apple play was not installed, The transaction/ engine still don't run smoothly. I would not return to that dealership and I would like to speak to someone concerning the engine/transmission issue and the Carplay/ Apple play institution and other concerns. Thank you! More

I had a good experience will deal with them in the future rep was very good rep was very good More

Pretty quick in and out, courteous staff, clean and comfortable waiting area. Would recommend them comfortable waiting area. Would recommend them More

Omar & Josh were amazing! They found & secured the car I wanted. The process flowed smoothly & was quick thanks to them. Ask for them if you’re in the market, you won’t regret They found & secured the car I wanted. The process flowed smoothly & was quick thanks to them. Ask for them if you’re in the market, you won’t regret it! More

Worst experience and incompetent new service advisor; they try to add unnecessary charges( I’m not sure they have change in management or ownership? they try to add unnecessary charges( I’m not sure they have change in management or ownership? More

GOOD CUSTUMERS SERVICE EXCELENT ATENTION OF TOYOTA LANCASTR C A IS NEAR TO MY HOUSE TOYOTA LANCASTR C A IS NEAR TO MY HOUSE More

Los mecánicos no hacen bien su trabajo. Yo estoy en el programa de los 5 cambios de aceite y se supone le revisan. Al otro día mi tacoma no prendió y Yo no supe porqué. Me dijeron que le ca Yo estoy en el programa de los 5 cambios de aceite y se supone le revisan. Al otro día mi tacoma no prendió y Yo no supe porqué. Me dijeron que le cambiará las terminales y lo hice y no prendió. Los mecánicos no revisaron la batería 🤭. More

La verdad no me ayudo en solucionar mi problema con mi windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución More

real helpful rep Eddie Jimenez always gets me in and out and never have any issues with him handling my vehicles service. Very prompt and informative and never have any issues with him handling my vehicles service. Very prompt and informative More

They were very professional. Gregory Grimes was helpful in explaining how the work was performed. Gregory Grimes was helpful in explaining how the work was performed. More