Toyota of Naperville

This is the second car we have bought from them and we are extremely happy with our choices; both times. are extremely happy with our choices; both times. More

Naperville was the only Toyota dealership that was honest and stood by their word of price. The sales staff and manger were easy to purchase a car from especially Richard Ponulsk. and stood by their word of price. The sales staff and manger were easy to purchase a car from especially Richard Ponulsk. More

dealership is extremely clean and trustworthy. everyone that works there was more than happy and willing to help. super clean and easy process sales wise. one of the more genuine dealers around. z everyone that works there was more than happy and willing to help. super clean and easy process sales wise. one of the more genuine dealers around. zeke was fantastic as well as david and jack!! More

We’ve been with Toyota /Naperville since the 90’s. We keep coming back. Bobby Q has been our salesman for our last 3 cars. He’s organized and efficient. We keep coming back. Bobby Q has been our salesman for our last 3 cars. He’s organized and efficient. More

Harvey is the sweetest salesperson I've ever worked with. If you want someone to work with someone that is honest/transparent, knows what they are talking about, and puts forth the effort & research to get y If you want someone to work with someone that is honest/transparent, knows what they are talking about, and puts forth the effort & research to get you the best deal possible, he's the guy. He's patient. More

This is my second vehicle purchase here and I always have a great experience. Bobby was very helpful and professional. a great experience. Bobby was very helpful and professional. More

Mike was awesome! Very accommodating. I was super impressed with Toyota of Naperville, they are very friendly and professional. I love my new car ❤️ Very accommodating. I was super impressed with Toyota of Naperville, they are very friendly and professional. I love my new car ❤️ More

Dealership was very upfront with all aspects of the purchase, operation, and financing. I came away with a positive experience, and am looking forward to the service aspect as well. My sales associat purchase, operation, and financing. I came away with a positive experience, and am looking forward to the service aspect as well. My sales associate Edgardo was excellent!! We worked for approximately a month trying to come across what I was looking for. Found several over that time, but each one was missing something I wanted. He finally found the one I ended up purchasing. He stayed in regular contact making sure all of my questions were answered. He also provided a great tour of the dealership on my first visit as the sale is the first part of selecting a new vehicle. Service and customer support is the ongoing part of the dealer/customer relationship. Thank you, Edgardo! More

Everyone was a classic, pushy car salesman. The whole closing process took the joy out of getting a car because it is structured to squeeze extra money out of you in a high-pressure, over-frien The whole closing process took the joy out of getting a car because it is structured to squeeze extra money out of you in a high-pressure, over-friendly, planned routine. Before you close, they have to show you more options, none of which you could see before you came in and can only choose to buy right now in person because the deal will never be this good again. All of the options aren’t shown to you by 1 person, but 3-4 because they are in “different departments”. The hospitality guy gets you free coffee, then the warranty guy sizes you up and asks if you want a warranty but he can’t tell you the price before you talk to the coating guy, then the coating guy comes and sells you coating options but you can’t talk about coating and warranty at the same time, you have to agree on one and then let the other guy work on you after you lock in the last one. I shouldn’t have gone there alone because it is a process used to keep you off balance while they come at you from all sides. I didn’t feel like a respected customer, I felt like a meal being passed around by hungry pig-people. They are aggressively friendly and bad at hiding that they are salesman. I shouldn’t be surprised, if you swim with sharks, they will behave like sharks. I wasn’t going to post this review because I was trying not to put more negativity in the world, but they asked me for this review almost every day since I bought the car so here it is Toyota of Naperville. I don’t expect you to do better, but since you now have everything you could possibly want from me, I expect you to leave me alone. More

I have yet to purchase. This market is crazy, but thus far I have found Toyota of Naperville to be courteous, professional, and interested in the long-game. They are not try This market is crazy, but thus far I have found Toyota of Naperville to be courteous, professional, and interested in the long-game. They are not trying to take advantage and for that they have made me a life-long customer. I'm wiling to wait to make sure I get a car from them, and Bobby has been great. Really responsive and understanding. More