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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.4
6,313 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,312 reviews

January 29, 2025

The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. More

by veronica_araiza15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review, Veronica. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 29, 2025

My experience with Rockwall Toyota was great! PJ went over and beyond to help and I’m very appreciative. More

by Slbergk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PJ LE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Toyota of Rockwall responded

Thank you so much for choosing Toyota of Rockwall! Please let PJ and our team know if we can be of any more assistance.

January 28, 2025

Wry disappointed that my vehicle is no longer washed when I take it for service. More

by rhondacaskey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dealership
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Feb 01, 2025 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit, Rhonda. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 28, 2025

Randy was attentive and polite. They were able to get my car in and out in under the time they originally quoted. More

by diane19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 28, 2025 -

Toyota of Rockwall responded

Hi Diane: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 28, 2025

Melvin was the absolute best! I came in expecting to get let down with how upside down I was with my current vehicle. Melvin was so personable and help get me out of a situation I More

by Danielle Skelton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Powell
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Jan 28, 2025 -

Toyota of Rockwall responded

Danielle, At Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Melvin, and it was a pleasure having you at the dealership. We appreciate your review!

January 27, 2025

My service advisor was excellent in providing the help the item that I needed worked on my vehicle. I would this dealership to everyone. More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

January 26, 2025

Service was great and fast, was able to meet everything I needed to buy the vehicle More

by PrestonF58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Toyota of Rockwall responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Toyota of Rockwall!

January 26, 2025

Brian was easy going and made us feel comfortable. He was friendly and informative. Great Experience! More

by clesfa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BRIAN JOHNSON
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Jan 26, 2025 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

January 26, 2025

Consistently the worst possible service since Justin left. I’ve tried twice, and been treated like dirt both times. I will not ever buy another car from them, and I absolutely will not ever use them t More

by Dr D Gabrielle Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who it was. They were so rude that I got out of there as quickly as possible.
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Jan 29, 2025 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Dr. Jones, and hopefully, we can get to the bottom of this.

Feb 01, 2025 -

Dr D Gabrielle Jones responded

One of the experiences was so profoundly disrespectful that I requested the Service Manager get involved. He came out, listened to my concerns with unconcealed disinterest that bordered on contempt, then blew me off. It was extraordinary! The lack of interest and clear disdain was like nothing I've ever seen before. I swore to never return, but like a loyal fool I did. Of course it was a mistake. I have shared my concerns with management on several occasions. Why would I continue to give my time and energy when there is no interest. Once Justin Hogue and the gentleman who was the Service Manager in 2016 left, it has been a decidedly hostile environment. I'd tell you to review the concerns I shared directly with management, but it is improbable that any were documented. I will not buy another car from Toyota of Rockwall, and I sure as heck wont bring my car back to the service department.

January 26, 2025

Staff member claimed to be under the weather and still remained professional, polite and patient. More

by aaroncs8499
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Perales
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF LAND
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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