Toyota of Rockwall

Always attentive and courteous. They pay attention to the customers and inform me of what is needed to keep my car in great condition. They pay attention to the customers and inform me of what is needed to keep my car in great condition. More

Neglect a Service To Check my air bag light Not even a Year Both from them! Year Both from them! More

Customer service is good but not great! ! You need to offer a car wash again that is just a given for a decent dealership. I would give you a3 star there is a lot of room for improvement at ! You need to offer a car wash again that is just a given for a decent dealership. I would give you a3 star there is a lot of room for improvement at your dealership!!! More

After agreeing on a final price, we were told that the car only comes with 1 key and we’re told a new one would cost $960. They offered to pay half, but, still, we would have to pay $480 for a second key car only comes with 1 key and we’re told a new one would cost $960. They offered to pay half, but, still, we would have to pay $480 for a second key that routinely comes with a new car. More

Very prompt and very courteous. Could not believe the service and their coffee and hot chocolate machine. Was there for my 5000 mile check up and oil change, awesome service! Could not believe the service and their coffee and hot chocolate machine. Was there for my 5000 mile check up and oil change, awesome service! More

Quick to meet me when I arrived. Indoor lobby was nice and clean. Although I didn’t partake, I liked the available snacks and drinks in the vending machine. Service did seem to take Indoor lobby was nice and clean. Although I didn’t partake, I liked the available snacks and drinks in the vending machine. Service did seem to take a little long for a tire rotation / oil change, but not unreasonable. Overall good experience. More

Sales rep very professional, friendly, helpful, displayed integrity. Experience with finance rep was a very bad . Finance rep ignored both sales rep's written info on my purchase order and without my knowl integrity. Experience with finance rep was a very bad . Finance rep ignored both sales rep's written info on my purchase order and without my knowledge added several thousand dollars to the basic "purchase price" of the vehicle , with the "exras' I requested to be added, all added to the basic vehicle purchase price. When confronted with the incorrect purchase price, the finance rep made a false statement to me and quickly "disappeared". Finance ignored by telephone calls the following day, resulting in my driving from my home 85 miles away back to the dealership the next day, where after bringing the deception done by the finance rep to the attention of the sales rep and then to the attention of the finance mgr, the original finance rep redone the entire contract with the correct figures. I left the dealership very disgusted and extremely disappointed to the finance rep's lack of integrity and the other finance rep's attempt to explain all as "a misunderstanding". More

Trust Toytoa of Rockwall with my car and advise the service people give me when I take may car in. service people give me when I take may car in. More

Always doing a good job. Very professional people. Also in the waiting area good comfort. Very professional people. Also in the waiting area good comfort. More

Kevin was knowledgeable on how to get the insurance to pay! Thank you so much! pay! Thank you so much! More