Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
4,982 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 4,982 reviews

March 15, 2022

Customer service was excellent. I received a detailed expalanation of the car and all the technology that was new to me. It was the first brand new car I ever purchased and the expe More

by LWRADIO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Higgins, Howard Sweeny
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi LWRADIO, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. We will share your comments with Jake and Ryan. Thanks so much. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 15, 2022

Corey Boynton was salesman, Marco Valenti was Finance Manager who processed my paperwork. Rich LaRussa was Finance Director who got me very best deal and great rate! I couldn’t be happier with my purchas More

by w.ratchford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi w.ratchford, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for the shout outs to our team. We will pass along your comments. We appreciate your business and value you as a customer. Thanks so much. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 14, 2022

Exceptional service and everything presented to you upfront. Services and cost included. They give you detailed services about your vehicle and it's all up to you what you want done. More

by PITTPENZFAN87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hailee
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Bryan, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 13, 2022

Absolutely amazing! I definitely recommended it my sale representative was awesome he really did his job well More

by KARINEMORALES64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebrahin
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi KARINEMORALES64, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

Helpful
March 13, 2022

Clients have to wait a long time for any type of service, even though an appointment is necessary. More

by Y.ROJAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Y.ROJAS1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 12, 2022

Excellent vehicle, excellent salesperson (Jax), no pressure, and was out the door with my Rav in 2 hours. More

by JNE2218115
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
Other Employees : Jonathan 'Jax' Gonsky
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi JNE2218115, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 11, 2022

Oil change at 10000 miles. Good service. Wait was a little bit long but okay. More

by DJM119
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi DJM119, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
March 10, 2022

No matter who is working the desk, everyone has always been friendly and helpful to me. More

by JLCAREY68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Vegas (nickname)
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi JLCAREY, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

Helpful
March 10, 2022

I’m happy with them yes a few small mistakes over the years but overall happy More

by NEIL_J_JORDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Neil, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

Helpful
March 10, 2022

I had an excellent experience at this dealership with no pressure from any of the salesmen or finance department. More

by BRYANGRUPP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Bryan, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
1
...
123
124
125
...
499