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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,560 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,560 reviews

December 09, 2024

I drove through a high snow bank that tore a cover shield partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesse More

by Safetyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Zongilla
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Dec 10, 2024 -

Toyota of Scranton responded

Safetyg, Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future! Warm regards, The Service Team Toyota of Scranton

December 08, 2024

Dealership was pretty easy to work with. If you have a trade in, make sure to ask for more than they first offer you. Other than that, would recommend. More

by WARWICKSHAWN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Toyota of Scranton responded

Thank you for sharing your feedback, WarwickShawn! We're glad to hear you found the dealership easy to work with and that you'd recommend us. We appreciate your advice on trade-ins and will use your feedback to continue improving the experience for all our guests. If there's anything more we can do to assist you or make your next visit even better, please don't hesitate to reach out. Thank you for choosing us! Regards, The Toyota of Scranton Team

December 06, 2024

I had a great experience at the Scranton dealership. Everyone there treated me real well. I'd would recommend them! More

by AHCHEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Toyota of Scranton responded

AHCHEX, Here’s a suggested response to the review: Thank you for your kind words and 5-star review! We’re thrilled to hear you had a great experience at Toyota of Scranton. Our team strives to provide excellent service to every guest, and it’s wonderful to know you felt well taken care of. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels! Warm regards, The Sales Team Toyota of Scranton

December 06, 2024

Hannah was wonderful to work with. She was very responsive and knowledgeable in her job. More

by NSHIFFER08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Len Gierzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Turs
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Dec 08, 2024 -

Toyota of Scranton responded

NSHIFFER08, Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out.Thank you for sharing your experience with us! We're delighted to hear that Hannah provided such wonderful service and impressed you with her responsiveness and knowledge. We’re lucky to have her on our team! If there’s anything more we can do for you, please don’t hesitate to reach out. Warm regards, The Sales Team Toyota of Scranton

December 06, 2024

Ashley was so friendly and very helpful! I appreciate the hard work everyone puts in to make you feel comfortable and welcomed. Jim Yacone has been servicing my vehicles and always does the More

by BRANDI.CHILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Toyota of Scranton responded

Dear Brandi.Chilson, Thank you for your wonderful review! We’re so glad to hear that Ashley made your experience friendly and helpful, and we truly appreciate your recognition of Jim Yacone’s excellent work. Our team works hard to ensure every guest feels comfortable and welcomed, and it means so much to know we succeeded in doing that for you. Thank you for your continued trust in us, and we look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

Prompt service and associate support by clearly explaining what was needed.as well as updating me during the service visit. More

by SGRAY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Toyota of Scranton responded

Dear SGRAY6, Thank you for your kind review! We’re delighted to hear that you received prompt service and clear communication during your visit. Keeping our customers informed every step of the way is a priority for us, and it’s wonderful to know that we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future. Safe travels! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

Kacie was very helpful connecting me with an incomeing phone call. Always very very pleasant. More

by BIGARANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Toyota of Scranton responded

Dear BIGARANCH, Thank you for sharing your positive experience! We’re thrilled to hear that Kacie was able to assist you and provide such pleasant service. She truly embodies our commitment to excellent customer care, and we’ll be sure to share your kind words with her. If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your feedback and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

Awesome service and everyone was very helpful. They made the process fast and easy to buy a car More

by PIAZZA77LM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Boynton
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Dec 05, 2024 -

Toyota of Scranton responded

PIAZZA77LM, Thank you for your wonderful feedback! We’re delighted to hear that our team provided awesome service and made your car-buying process fast and easy. Our goal is always to make things as smooth and enjoyable as possible for our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Congratulations on your new car, and welcome to the Toyota of Scranton family! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

December 05, 2024

The service team here, specifically my service advisor Jon Higgins, is incredibly helpful and cares about us More

by SREUTHER80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Toyota of Scranton responded

SREUTHER80, Thank you so much for your kind words! We’re thrilled to hear that Jon Higgins and our service team made such a positive impression. At Toyota of Scranton, we pride ourselves on providing helpful, caring service, and it’s wonderful to know that Jon delivered on that promise. If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

December 05, 2024

I have been reaching back after my service and nobody’s answering the call or reaching back to me to see what is the problem that I’ll keep calling More

by BELKY179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
Report | Print
Dec 06, 2024 -

Toyota of Scranton responded

Dear Belky179, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced in getting a response from us. Ensuring clear and timely communication is very important to us, and we regret that we fell short in this instance. I’m glad we were able to connect with you on 12/6/24 and schedule an appointment to address your concerns. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We’re here to help and committed to making this right. Thank you for giving us the opportunity to assist you. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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